Performance

Our triple bottom line approach of serving people, the planet, and California’s prosperity is underpinned by our unwavering focus on safety and improving our operational and financial performance. We have set specific goals to reduce wildfire risk and improve our operations. We continue to mature our use of the Lean operating system to drive better visibility, more effective decision making, and faster problem solving throughout the business.

2023 highlights

Reducing wildfire risk

75% reduction

Reduced CPUC-reportable ignitions in elevated risk conditions by 75% in High Fire Threat Districts and high fire risk areas relative to 2017.

364 miles

As part of our game-changing investment to underground 10,000 miles of powerlines, we put 364 miles of powerlines underground in 2023.

2 PSPS events

Two targeted PSPS events were needed—impacting a total of 5,099 customers.

Improving operations

Climate risk

PG&E’s Climate Adaptation Vulnerability Assessment documents physical climate risk to PG&E’s assets, infrastructure, operations, and service.

19.8 minutes

PG&E responded to gas odor reports within 19.8 minutes on average, exceeding our goal for the year.

Serving customers locally

We continue to see the benefits of our Regional Service Model, with key leaders in each of our five regions strengthening local relationships and addressing local needs.

We are working to:

Establish a stronger local presence.
Partner with local stakeholders.
Quickly address issues and deliver better results for customers.
Consistently deliver on our commitments to customers and communities.

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