Key sustainability indicators

 

This section shares our progress across key indicators for which we set annual targets. By reporting on a broad set of measures across the triple bottom line, we strive to show where we performed well, as well as where we have opportunities to strengthen our performance.

Performance

Performance

  1. This measures the rate of distribution and transmission ignition incidents occurring in high-risk weather conditions, normalized by 100,000 circuit miles over a rolling 365-day period. The number of fire incidents is calculated using the following criteria: (i) occur within PG&E’s high fire-threat districts (HFTD) and high fire-risk areas (HFRA); (ii) occur in high-risk weather conditions defined as meeting the criteria of Fire Potential Index (FPI) or R3, R4, R5, and R5+; and (iii) is reportable to the CPUC per Decision 14-02-015. A reportable fire incident includes all the following: (1) ignition is associated with PG&E electric assets, (2) something other than PG&E facilities burned, and (3) the resulting fire travelled more than one meter from the ignition point. In the event of either of the following, this metric is scored at zero: (1) ignitions that result in fires that cause a third-party, coworker, or a contract partner fatality; (2) ignitions that result in fires that damage or destroy > 500 structures.
  2. This is an equally weighted index that tracks the quality of two core wildfire mitigation programs as measured by:
    (1) percentage of system inspection transmission inspections that pass the quality assurance review;
    (2) percentage of vegetation management distribution trees that pass the quality assurance review.
  3. This measures the percentage of risk reduced from addressing electric distribution wildfire-related tags open prior to 2023 in HFTD and HFRA.
  4. System Average Interruption Frequency Index (SAIFI) is the number of times the average customer experiences a sustained outage each year.
  5. System Average Interruption Duration Index (SAIDI) is the amount of time the average customer experiences a sustained outage (being without power for more than five minutes) each year.
  6. This measures the total number of customers experiencing 5 or more (CEMI-5) or 10 or more (CEMI-10) sustained interruptions (planned/unplanned). Metrics are reported as a year to date measure for a rolling 12-month period, and are calculated as a composite index with CEMI-5 HFRA weighted at 35%, CEMI-5 non-HFRA weighted at 25%, CEMI-10 HFRA weighted at 25%, and CEMI-10 non-HFRA weighted at 15%. All are calculated as a customer count. For 2025, PG&E is measuring CEMI-5 as a single metric and CEMI-5 will no longer consider EPSS/non-EPSS circuits (or HFRA/non-HFRA) as considered in previous years.

 

People

People

  1. This metric represents average response time in minutes to an immediate response gas emergency order.
  2. This figure reflects the percentage of time that PG&E personnel are on site within 60 minutes after receiving a 911 call of a potential PG&E electric hazard.
  3. This metric refers to the sum of 10 performance indicators developed by the nuclear power industry for nuclear power generation.
  4. This measures the operating capability of mechanical equipment used as main control to reduce the enterprise risk of a large uncontrolled water release.
  5. This measures how frequently DART cases (injuries that result in days away, restricted, or transferred duty) occur for every 200,000 hours worked, or for approximately every 100 employees.
  6. This measures how frequently drivers have an incident that could have been reasonably avoided per 1 million miles driven. Includes company-owned, rental, and personal vehicles driven for company business.
  7. Data reflects results of the Joy Index, which is comprised of four topics: enjoying working for PG&E, feeling known at PG&E, feeling loved at PG&E, and feeling proud to work for PG&E.

Planet

Planet

  1. This measures PG&E’s greenhouse gas emissions reductions relative to a 2015 baseline. PG&E’s 2024 voluntary greenhouse gas emissions inventory is undergoing third-party verification before being finalized with The Climate Registry.
  2. While PG&E fell short of the annual Renewables Portfolio Standard (RPS) target, we remain on track for compliance with California’s RPS program, which follows a multi-year compliance period. Additionally, in 2024, PG&E supplied 98% greenhouse gas-free electricity to residential and business customers to whom we directly sell power. Eligible renewable resources include geothermal facilities, hydroelectric facilities with a capacity rating of 30 MW or less, biomass and biogas, selected municipal solid waste facilities, photovoltaic, solar thermal, wind facilities, ocean thermal, tidal current, and wave energy generation technologies. Data is sourced from PG&E’s Power Source Disclosure Report for the Base Plan product (bundled customers) and reflects RPS generation.
  3. Starting in 2025, targets and actuals will include work by PG&E’s clean energy transportation (CET) and new business organizations; the 2024 results only apply to CET.
  4. This measures PG&E’s customer energy efficiency progress and represents our voluntary goal for avoided lifecycle generation capacity, which includes both codes and standards advocacy programs and voluntary energy efficiency programs.
  5. This measures the “total system benefit” achieved by PG&E’s voluntary energy efficiency programs, which represents the dollar value that energy efficiency measures provide to the electric and natural gas system.
  6. This represents the percentage of targeted suppliers that responded to an assessment and provided greenhouse gas emissions data and reduction goals.
  7. PG&E successfully completed our Land Conservation Commitment in mid-2024, achieving permanent protection of approximately 140,000 acres of PG&E-owned watershed lands. There is no 2025 target because the transactions were completed. 

 

California’s prosperity

California’s Prosperity

  1. This score measures customers’ overall satisfaction with the products and services offered by PG&E, as measured through a customer survey.
  2. This score measures customers’ overall satisfaction of recent transactional experiences with PG&E, as measured through post-transaction surveys.
  3. While PG&E fell short of the target, we were the only California investor-owned utility that came within 5% of meeting required energy savings goals.
  4. This figure measures the effectiveness of PG&E’s internal training program on a five-point scale

 

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©2026 Pacific Gas and Electric Company

©2026 Pacific Gas and Electric Company