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We are steadfast in our commitment to safety—and remain focused on identifying and controlling high-energy hazards so that everyone and everything is always safe.
We continue to build an organization where every work activity is designed to facilitate safe working conditions, and every team member is encouraged to speak up if they see an unsafe or at-risk condition with confidence that their concerns will be heard and addressed. In fact, our coworkers are the key to achieving our safety, affordability, and environmental goals.
Workforce safety strategy
Our True North Strategy sets our 10-year enterprise direction toward achieving our purpose and improving safety outcomes. Our 2025 Safety Plan captures the safety components of this strategy and includes coworker, contractor, public, and process safety.
In addition to strengthening PSEMS, we are focusing on strategic programs to address the highest health and safety risks, which include:
- Serious injuries and fatalities
- Organizational culture and safety mindset
- Occupational health and safety
- Contractor safety
- Transportation safety
- Personal safety
We also continue to take a multifaceted approach to protect the safety of the public through our operations. These public safety efforts
span across wildfire safety, emergency preparedness and response, electric and gas operations, and power generation.
Safety governance and leadership
We are committed to improving our safety performance by identifying and controlling high-energy hazards. This allows us to continuously improve safety for both PG&E coworkers and our contractors.
Our Chief Safety Officer (CSO) reports to the Executive Vice President, Operations and Chief Operating Officer, which enables the synergies and visibility necessary for our enterprise safety organization and operational teams to execute our workforce safety strategy. Our Chief Risk Officer (CRO) reports to the Executive Vice President, General Counsel and Chief Ethics and Compliance Officer and oversees our Enterprise and Operational Risk Management program. Additionally, the CSO and CRO meet with and report to the Safety and Nuclear Oversight Committees of the Boards of Directors.
Board governance
The Safety and Nuclear Oversight (SNO) Committees of the PG&E Corporation and Utility Boards oversee matters relating to safety, risk, wildfire safety, and operational performance. The SNO Committees receive regular safety reports from management, including performance metrics, serious incident reports, workforce improvement guidance, and customer and public safety updates. Areas of focus include:
- Safety plans, programs, and culture
- Wildfire risk reduction and progress towards wildfire safety commitments
- Operational performance and risks related to our nuclear, generation, and gas and electric systems
- Physical and cybersecurity
Management
Within management, responsibility for safety is shared across the enterprise. This approach is strategic, practical, and founded upon the best practices of the industry while also recognizing that hazards may differ for each team. We believe that the people closest to the work know the most about the inherent risks associated with performing it. Encouraging our coworkers to speak up helps us better understand and address those risks.
Our Lean operating system includes daily, weekly, and monthly operating reviews at every level of the organization, which improves our ability to identify and resolve safety concerns, trends, and risks.
Grassroots safety teams consisting of frontline coworkers share ideas and partner to develop effective solutions to reinforce a strong and proactive safety culture. Their perspectives and insights are key to our long-term success.
We are leveraging new 3D wearable technology to collect data on high-risk tasks and determine best practices to improve field coworker ergonomics. We also completed a muscle fatigue failure analysis for the gas compliance representative job to determine how work contributes to muscle fatigue as a precursor to injury development.
Contractor safety
A key area of our workforce safety strategy involves strengthening contractor safety. We value our contractors and are working to operationalize a shared commitment to public and workforce safety.
PG&E is evolving to a multi-pronged approach to contractor safety, including targeted evaluations for high-risk contractors and overall programmatic improvements. By focusing on shared work and pursuing a common goal with our contractor partners and coworkers alike, we are developing integrated solutions as part of a comprehensive safety program and a unified partnership.
Our contractor safety program requires contractors performing medium- or high-risk work to meet prequalification requirements to perform work for or on behalf of PG&E. Our contractor safety standard and associated contractor safety oversight procedures set requirements for managing contract work, including procedural steps for each team. These procedures include providing post-job safety performance evaluations of contractor work and sharing lessons learned resulting from safety incidents.
Contractors who perform medium- or high-risk work must notify PG&E of all serious injury or fatality (SIF) events—both potential and actual. Contractors investigate SIF-potential and SIF-actual events with support from PG&E to increase our learning from all types of serious incidents.
2024 milestones
The following highlights illustrate our progress.
Organizational culture and safety mindset:
- Deployed a frontline safety culture program featuring safety culture workshops that engaged frontline and middle-management leaders on their strategies for building and upholding a healthy safety culture.
PG&E safety excellence management system:
- Conducted a baseline enterprise-wide maturity self-assessment and developed strategies for maturing PSEMS in 2025 and beyond.
- Integrated PSEMS into various programs to improve coworker engagement and awareness, and launched an enterprise, grassroots-led safety council.
- Completed training for more than 1,800 members of PG&E’s leadership team to enable the success of our safety management system.
Contractor safety:
- Completed learning sessions on PSEMS and related topics for nearly 750 contract partner companies.
- Partnered with our contract workforce to achieve the lowest serious injury and fatality rate of the California investor-owned utilities.
- Worked to ensure our teams apply our enterprise contractor safety management standard.
Serious injuries and fatalities:
- Saw potential serious injury and fatality events decline by 54% from 2023 through 2024.
- Experienced a 28% increase in the presence of controls when high-energy hazards were identified in the field.
- Adopted a new process to identify the presence of high-energy hazard sources at job sites and whether controls are adequate for safety.
Transportation safety:
- Enhanced our safe driving behavior procedure to enable leaders to coach coworkers and develop action plans.
- Retrofitted an additional 175+ aerial trouble trucks with cameras and sensors that reduce vehicle blind spots.
Occupational health and safety:
- Increased the use of PG&E’s Health and Wellness Centers by over 50% for occupational and non-occupational health services.
- Implemented musculoskeletal injury prevention measures by conducting 15,000+ educational group events and providing workstation and vehicle evaluations, industrial ergonomic task assessments, and rapid response to discomfort cases.
- Developed a new management system to holistically identify and mitigate ergonomics risk.
Personal safety in the field:
- Deployed strategies to reduce hostile interactions between our coworkers and customers to ensure safety for all, including providing virtual reality training where coworkers experience an immersive environment to identify and respond to potential situations.
Measuring progress
Relative to the prior year, we saw modest declines in safety performance. However, while PG&E coworkers incurred five serious injuries in 2024, we achieved over 700 days without a coworker or contractor fatality at year’s end.
Additionally, we saw a 54% reduction of SIF-potential events compared to 2023 as a result of more essential controls for high energy hazards. According to the Edison Electric Institute (EEI), we stand out as industry-leading with a three-year average rate of 0.011 for SIF-actual events compared to the industry average of 0.14.
PG&E also continues to outperform California’s other investor-owned utilities in DART injury rates according to CPUC Safety Performance Metrics Reports.
The table below provides PG&E employee safety statistics for 2022 through 2024:
Employee safety statistics
- The serious injuries and fatalities (SIF) rate measures how frequently SIF events occur for every 200,000 hours worked, or for approximately every 100 employees. A SIF event includes fatalities, life threatening injuries, and life altering injuries.
- The serious injuries count includes life threatening injuries and life altering injuries.
- The DART rate measures how frequently DART cases (injuries that result in days away, restricted or transferred duty) occur for every 200,000 hours worked, or for approximately every 100 employees.
- The OSHA recordable rate measures how frequently OSHA-recordable occupational injuries and illnesses occur for every 200,000 hours worked, or for approximately every 100 employees.
- Timely reporting of injuries is the percentage of work-related injuries reported to our 24/7 Nurse Care Line within one day of the incident, and for cumulative injuries, within one day of symptoms impacting work.
For contractors performing work for PG&E, there were two serious injuries in 2024. Our contractor safety efforts continue to prioritize controls around high energy hazards.
The table below provides PG&E contractor safety statistics for 2022 through 2024:
Contractor safety statistics
- The SIF rate measures how frequently SIF events occur for every 200,000 hours worked, or for approximately every 100 contractor employees. A SIF event includes fatalities, life threatening injuries, and life altering injuries.
- The serious injuries count includes life-threatening injuries and life altering injuries.
- The DART rate measures how frequently DART cases (injuries that result in days away, restricted or transferred duty) occur for every 200,000 hours worked, or for approximately every 100 contractor employees.
- The OSHA recordable rate measures how frequently OSHA recordable occupational injuries and illnesses occur for every 200,000 hours worked, or for approximately every 100 contractor employees.
While PG&E saw slight increases in both preventable and serious preventable motor vehicle incident rates, it was our second-best driving performance in 10 years. According to EEI, PG&E continues to perform in the first quartile among utilities for safe driving.
The following table provides employee motor vehicle safety statistics for 2022 through 2024:
- The preventable motor vehicle incidents (PMVI) rate measures how frequently drivers have an incident that could have been reasonably avoided per 1 million miles driven. Incidents on both public and private roads are included.
- The serious PMVI rate measures preventable incidents that resulted in any party needing treatment away from the scene, any vehicle being towed, or $10,000 in damage to a PG&E vehicle. The damage limit was raised from $5,000 to $10,000 in mid-2024. The rate is measured per 1 million miles driven.
PG&E also actively tracks several leading indicators that can inform adjustments that need to be made before a potential incident occurs. They include:
- Timely reporting of injuries through our Nurse Care Line
- Safe driving rate, measuring hard braking and acceleration behavior in PG&E vehicles
- High energy exposure and essential controls findings from observations by field safety specialists