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At PG&E, we want what our customers want—safe, reliable, clean, and affordable energy service. We remain committed to increasing wildfire safety and modernizing the grid to meet growing energy demand, at the lowest possible cost to customers. We are making progress stabilizing customer bills. We’re also here to help our customers save energy and money.
Our approach
Energy efficiency programs play an essential role in energy affordability. Our website includes an extensive set of energy-saving tips and support to locate energy efficient appliances and equipment. It also provides tools, like Home Energy Checkups and Home Energy Reports, that help customers analyze their usage and pinpoint ways to save.
Beyond rebate programs, PG&E offers an Energy Savings Assistance Program (ESA) designed specifically for customers with incomes under 250% of the federal poverty level. This program provides an array of weatherization, energy efficiency solutions, and appliances at no cost to qualifying households and served more than 50,750 customers in 2024.
In addition, PG&E works closely with customers facing financial challenges. PG&E has programs to accommodate every customer’s financial circumstance.
In addition, discounts are available for customers who have special energy needs due to certain qualifying medical conditions through our Medical Baseline Program. PG&E also offers an Economic Development Rate to businesses considering locating in California, relocating from California to other states, or closing their existing operations in the state. More than 150 companies have signed up for the rate since 2014, creating or retaining more than 21,500 local jobs and enhancing economic vitality in communities across PG&E’s service area.
At PG&E, we recognize our responsibility to understand and respect the needs of our neighbors, including low-income communities. Our efforts are guided by our Environmental and Social Justice (ESJ) Policy.
PG&E maintains a dedicated team to coordinate our efforts from an operational and policy perspective, including engaging with external stakeholders and assisting with internal capacity building as part of a broader companywide effort to better address the needs of disadvantaged and vulnerable communities.
Examples of our ESJ Policy in action include:
- Training more than 700 coworkers—including PG&E’s officer team—to build the competencies to reduce our impact and improve our collaboration with ESJ communities.
- Convening an internal working group to build an action plan and strengthen our internal governance on initiatives.
- Maintaining our focus on providing affordable energy service and offering financial assistance programs to help customers facing financial challenges.
- Continuing to build a robust supplier base and support the growth and development of small and diverse businesses.
- Engaging external stakeholders and communities on actions, issues, and policies of importance to them.
Our ESJ Policy aligns with our Human Rights Policy, which states that we will conduct our business in a manner that respects the human rights of all. We also continue to support community stakeholders and the California Air Resources Board (CARB) in the implementation of AB 617 and community air-protection programs.
Measuring progress
Our goal is to build a safe, reliable, sustainable, and climate-resilient system at the lowest possible cost for customers. We expect our average bundled residential combined gas and electric bills to be essentially flat the rest of 2025 and to go down in 2026.
We’re doing our part to lower prices by:
- Achieving non-fuel operating and capital savings while continuing to improve safety.
- Making permanent infrastructure investments instead of costly annual maintenance.
- Working to spread costs over long periods of time to reduce bill spikes.
- Advocating for state policy changes to lower rates.
- Securing lower-cost financing like federal grants and loans to pay for grid modernization and reliability work.
We’ve adopted company-wide savings initiatives to reduce our operating and capital costs and limit unnecessary expenses:
- We saved more than $2.5 billion over the past three years by reducing materials, labor, and other costs and more efficiently planning, executing, and automating work for customers.
Almost a third of what our customers pay for energy today is a result of California state policy. These state-mandated programs, financed through utility bills, provide benefits to Californians, but disproportionately burden low-income households. California has huge opportunities to reduce energy prices through changes in policy.
- For example, about 10% of our customers’ electric bills are for trimming trees—that’s $1.8 billion per year, which we could reduce by investing instead in climate-resilient infrastructure, like undergrounding powerlines in our highest fire-risk areas, that permanently addresses fire risk and reduces costly annual tree trimming in the highest fire-risk and tree-dense areas.
Energy Savings Assistance Program
PG&E’s Energy Savings Assistance Program helps income-qualified customers who are also CARE customers reduce energy use and better manage costs through a variety of energy-education and energy-efficiency measures, including home weatherization to reduce airflow in and out of the home and guidance to help reduce water use.
Contribution to state and local revenues
We contribute revenue that state and local governments depend on to fund critical public services. In addition to property taxes, PG&E pays franchise fees to cities and counties for the right to use public streets for gas and electric facilities.
- Includes franchise fee surcharges and city franchise surcharges.
- Property tax payments are based on a fiscal year (July 1-June 30), not calendar year.