PG&E Corporate Responsibility and Sustainability Report 2021

COVID-19 Response

Safety Culture

We recognize that protecting the safety of the public, our coworkers and contractors must come before anything else—it’s our most important responsibility. We are working to transition from a compliance focus to a risk focus, where we know all our risks, have specific controls in place to minimize them and continuously measure and improve risk-reduction. We are creating a culture where we hold each other accountable for safety, resolve issues promptly and have coworker engagement at all levels.

PG&E Corporation’s and Pacific Gas and Electric Company’s Senior Vice President and Chief Safety Officer (CSO) reports to the PG&E Corporation CEO and is responsible for setting our workforce safety strategy (including employee, contractor and motor vehicle safety), establishing governing standards for safety implementation and supporting PG&E’s operational safety execution, which includes engagement with our major public safety initiatives.

Additionally, in 2020, Pacific Gas and Electric Company committed to regionalize its operations. This includes a Regional Safety Director role that will report to the CSO and support a regional Vice President with safety issues across their region. Regional Safety Directors will work with Utility leadership in their region to identify region-specific hazards and assess risk, verify critical field controls, provide coaching on positive safety interactions and coordinate the implementation of enterprise-wide safety programs within their region.

Safety Governance and Leadership

A classroom environment with a PG&E hardhart on a desk with attendees in the background The PG&E Corporation and Pacific Gas and Electric Company Boards of Directors are responsible for oversight of safety. The Boards oversee the business and affairs of PG&E by providing oversight on corporate policies and goals, and holding management accountable for results. This requires directors who are independent, meet safety expertise criteria defined by the Board and our regulators, and participate actively in the Board and its committees.

The Safety and Nuclear Oversight (SNO) Committees of the PG&E Corporation and Pacific Gas and Electric Company Boards are responsible for oversight and review of policies, practices, goals, issues, risk and compliance relating to safety (including public and workforce safety); significant operational performance and other compliance issues related to PG&E’s nuclear, generation, gas and electric transmission and gas and electric distribution operations and facilities; and risk management policies and practices related to such operations and facilities. Among other things, the SNO Committee focuses on:

  • Review and oversight of PG&E’s Community Wildfire Safety Program and Public Safety Power Shutoff program.
  • Principal risks arising out of PG&E’s operations and facilities, and the effectiveness of programs to manage or mitigate these risks.
  • The Utility’s goals, programs, policies and practices with respect to improving safety practices and operational performance as well as promoting a strong safety culture; and
  • Review of PG&E's cybersecurity policies, controls and procedures.

The Boards hold regularly scheduled meetings, and the SNO Committees must meet at least six times per year. Members of PG&E management regularly attend Board and Committee meetings. The SNO Committees’ charters specifically require regular review with the CSO of PG&E’s long-term safety goals and objectives, as well as current staffing and budgeting needs.

The following management-level committees and teams are working to ingrain a new level of safety into our business:

  • Operating Rhythm: Will include daily, weekly and monthly operating reviews at every level of the organization. As part of the lean operating system, these are critical reviews to identify issues so problem solving can be done effectively.
  • Safety Technical Council: A collaborative forum that reviews and provides input into key safety strategies, initiatives and programs. It also provides a forum for learning across our lines of business. The Council is led by the CSO and includes representatives from Enterprise Health and Safety, and line of business Safety Directors and leaders from the IBEW and ESC.
  • Line of Business Safety Councils: Responsible for executing plans to reduce and eliminate exposure to safety hazards. The Councils are composed of management, union and grassroots team members. These efforts are supported by grassroots safety teams comprised of frontline coworkers who share ideas and partner to come up with effective solutions to reinforce a strong and proactive safety culture.

At PG&E, responsibility for safety is shared by our lines of business. This approach is strategic, practical and founded upon the best practice of the industry, recognizing that the hazards within each line of business may be different. We also believe that the people closest to the work know the most about the inherent risk associated with performing it. Encouraging our coworkers to speak up helps us to better understand and address those risks.

Key safety leadership development and coworker engagement initiatives include:

  • Safety Connections: Launched in 2020, this program involves officers and directors investing time with coworkers at their workplace to hold informal conversations about safety. These interactions strengthen relationships, display our commitment to safety and build trust in support of a speak up culture.
  • Safety leadership development for all operational leaders: All operational and crew leads attend a workshop that creates alignment around safety leadership principles, safety culture and the role leadership plays in reinforcing a strong safety culture.
  • Further integration within our hiring process: PG&E uses pre-hire tests for certain roles ranging from operating clerks to line workers and system operators to assess candidates’ predisposition to follow safe practices. We are also working to determine other jobs where this test may be used.
  • Safety Summits: Throughout the year, teams across our service area hold safety summits to discuss safety and health hazards associated with field level work. These meetings reinforce the importance of safety in our daily work.
  • Strengthening job requirements for field safety specialists: Field Safety Specialists go through a rigorous safety professional development program.