PG&E Corporate Responsibility and Sustainability Report 2020

Plan of Reorganization Commitments

Key Sustainability Indicators


2019 Result Legend

Blue text color
Target met or exceeded
Brown text color
Target not met
Metric 2019 Target 2019 Result 2020 Target
Gas Operations
Strength-Tested Transmission Pipeline
102.6 114.9 33.1
Transmission Pipeline Replacement
14.4 21.3 34.0
Valves Automated
(number of valves)
23 23 20
Retrofitted Transmission Pipeline
12 10 14
Gas Dig-Ins Footnote 1
(dig-ins per 1,000 Underground Service Alert tickets)
1.70 1.04 1.44
Electric Operations
System Average Interruption Frequency Index (SAIFI)
(average number of outages per customer)
1.089 1.129 1.136
System Average Interruption Duration Index (SAIDI)
(average duration of outages per customer in minutes)
129.2 148.8 147.6
Customers experiencing five or more sustained outages (CEMI-5) 2.61% 3.20% 3.12%
Nuclear Operations
Diablo Canyon Power Plant Reliability and Safety Footnote 2 93.7 97.5 95.0
Ethics and Compliance
Employees Completing Annual Compliance and Ethics Training 99.8% 99.9% 99.8%
Employees Completing Annual Code of Conduct Training 99.8% 99.9% 99.8%
  • 1. In 2019, Gas Dig-Ins measured the total number of third-party dig-ins (i.e., damage from a third party resulting in repair or replacement of an underground PG&E facility). In 2020, the measure was expanded to also include dig-ins from first and second parties.1
  • 2. Refers to the sum of 11 performance indicators developed by the nuclear power industry for nuclear power generation.2


2019 Result Legend

Blue text color
Target met or exceeded
Brown text color
Target not met
Metric 2019 Target 2019 Result 2020 Target
Wildfire Safety
System Hardening (line miles):
Stronger poles, covered lines and/or targeted undergrounding
150 171 241
Enhanced Vegetation Management (line miles):
Inspecting, pruning and removing vegetation
2,450 2,498 1,800
Visual and Aerial Inspections on:
≈50,000 transmission, ≈700,000 distribution and ≈200 substation assets in High Fire Threat Districts (HFTD)
100% 100% See note Footnote 1
High-Definition Cameras (cameras):
Improving real-time monitoring of high-risk areas and conditions
96 133 200
Weather Stations (stations):
Enhancing weather forecasting and modeling
400 426 400
Sectionalizing Devices (devices):
Separating the grid into small sections for operational flexibility
N/A 287 592
Transmission Line Switches (devices):
Enabling targeted transmission outages to lessen downstream customer impacts
N/A N/A 23
Public Safety
Gas First-Time In-Line Inspections Footnote 2 183.0 266.4 164.7
Gas Emergency Response Footnote 3
21.0 20.8 20.8
Electric Emergency Response Footnote 4
(percentage within 60 minutes)
97.5% 95.3% 96.5%
Asset Records Duration Index Footnote 5 1.0 1.2 N/A
Employee Safety
Days Away, Restricted or Transferred (DART) Rate Footnote 6 1.34 2.05 0.90
Preventable Motor Vehicle Incidents Rate Footnote 7 2.45 2.91 2.41
  • 1. Target is annual inspections for Tier 3 HFTD facilities and three-year cycles for Tier 2 HFTD facilities.1
  • 2. Measures the successful completion of first-time in-line inspections of newly-constructed natural gas transmission lines.2
  • 3. Average response time in minutes to an immediate response gas emergency order.3
  • 4. Percentage of time that PG&E personnel are on site within 60 minutes after receiving a 911 call of a potential PG&E electric hazard.4
  • 5. Weighted index that tracks the average number of days to complete the as-built process in the system of record for electric and gas capital and expense jobs from the time construction is completed in the field or released to operations. The Gas Operations Index consists of three weighted sub-metrics: Transmission (60%), Station (10%), Distribution (30%). The Electric Operations Index consists of three weighted sub-metrics: Transmission Line (25%), Substation (25%), Distribution (50%). In 2020, PG&E began tracking submetrics separately, rather than one consolidated metric.5
  • 6. Measures how frequently DART cases occur for every 200,000 hours worked, or for approximately every 100 employees.6
  • 7. Measures the number of preventable motor vehicle incidents occurring that the driver could have reasonably avoided, per 1 million miles driven.7

Customers and Communities

2019 Result Legend

Blue text color
Target met or exceeded
Brown text color
Target not met
Metric 2019 Target 2019 Result 2020 Target
Customer Satisfaction
Escalated Customer Complaints Footnote 1 12.2 10.1 10.1
Customer Connection Cycle Time Footnote 2
(business days)
10 10 10
Gas and Electric Meter Billing Accuracy Footnote 3
(percentage of bills)
99.71% 99.65% 99.59%
Energy Affordability
Energy Savings Assistance Program
(number of homes weatherized)
99,175 106,064 104,222
California Alternative Rates for Energy
(number of eligible customers enrolled)
1,302,000 1,382,663 1,350,000
Customer Energy Efficiency Footnote 4
Electricity Saved (GWh) 1,079 1,253 955
Natural Gas Saved (million therms) 33.0 27.6 25
Generation Capacity Avoided (MW) 222 253 195
Clean Transportation
Electric Vehicle Charge Network (EVCN)
(number of charge ports)
N/A Footnote 5 1,703 4,500 Footnote 6
Supplier Diversity
Spending on Certified Diverse Suppliers
(percentage of overall purchasing expenditures)
38.0% 41.2% 38.0%
  • 1. Measures the number of customer complaints escalated to the CPUC per 100,000 adjusted customers.1
  • 2. Tracks the 12-month average design and construction cycle time for electric residential disconnect/reconnect work requested by customers and performed through Express Connections (our customer gateway).2
  • 3. Refers to the percentage of bills that are not adjusted after being mailed to the customer. Each year, a very small percentage of bills must be estimated, largely due to intermittent connectivity (similar to a cell phone temporarily losing its connection).3
  • 4. Data refers to annual energy savings or the first-year impacts associated with installed customer energy efficiency projects, as appropriate. Targets are based on mandated energy efficiency savings as agreed upon with the CPUC. All data is as filed with the CPUC in Pacific Gas and Electric Company’s Energy Efficiency Program Portfolio Reports. Annual energy savings include savings from codes and standards programs and, per CPUC policy governing energy efficiency goals, include savings from Regional Energy Network or Community Choice Aggregator programs in PG&E’s service area, which represented approximately 1% or less of total annual savings.4
  • 5. PG&E’s transportation electrification programs are multi-year efforts with end-of-program targets rather than annual targets. PG&E’s EVCN program target is to install 4,500 Level 2 charging ports by the end of 2020, subject to modification based on conditions outside PG&E’s control, such as customer needs, electric vehicle market conditions, weather, economic conditions, the COVID-19 crisis, and other factors.5
  • 6. For the safety of PG&E personnel, contractors, customers and site-hosts, the COVID-19 crisis has required an unanticipated, necessary curtailment of EVCN in-person site-host and customer coordination and field construction work. As a result, PG&E anticipates EVCN work will continue into 2021, shifting the overall program target of 4,500 ports to 2021 or a later date.6


2019 Result Legend

Blue text color
Target met or exceeded
Brown text color
Target not met
Metric 2019 Target 2019 Result 2020 Target
Employee Engagement
Employee Giving Campaign Pledges/Donations
(participation rate)
49% 35% 35%
Employee Engagement Index Footnote 1 68 64 68
Career Pathways
Training Effectiveness Footnote 2 4.28 4.57 4.5
PowerPathway graduates hired into industry jobs
80% 93% 80%
Health and Wellness
Workforce Unavailable Due to Health Footnote 3 7.7% 7.8% 7.7%
  • 1. This figure represents the percentage of favorable responses to questions on an employee survey that measure employee engagement. In 2019, PG&E conducted a quarterly survey of employee engagement, sampling a portion of the employee population each time. The 2019 fourth quarter score was 64 percent, with 33 percent of employees participating in the survey and a margin of error of plus or minus 2 points. PG&E conducts a full employee survey every two years, to allow more time to execute on action plans to address issues identified in the prior survey; the next full employee survey will be in 2020.1
  • 2. This figure measures the effectiveness of PG&E’s internal training program on a five-point scale through employee surveys on predictive data from employees on their ability to use training on the job.2
  • 3. This figure represents the percentage of full-time employees unavailable for work either due to long-term or short-term health reasons, as measured by total workdays lost for the entire year.3


2019 Result Legend

Blue text color
Target met or exceeded
Brown text color
Target not met
Metric 2019 Target 2019 Result 2020 Target
Agency Inspections Without a Written Enforcement Action 90% 91% 90%
Natural Resource Stewardship
Land Conservation Commitment:
(number of transactions closed) Footnote 1
13 11 12
Clean Energy
Renewables Portfolio Standard (RPS) 31% Footnote 2 30% Footnote 3
On track for multi-year compliance period requirement
Supply Chain Sustainability
Supplier Environmental Performance Standards Footnote 4 75% 62% 75%
Reducing Our Footprint
Avoided Greenhouse-Gas Emissions
(metric tons CO2)
220,000 Footnote 5a 109,899 Footnote 5b 260,000
  • 1. Measures the number of transactions completed as part of our Land Conservation Commitment, through which PG&E is permanently protecting more than 140,000 acres through the donations of fee title and conservation easements on watershed lands to public agencies and qualified conservation organizations. In 2019, we completed 11 transactions, which was slightly below our target primarily due to PG&E’s bankruptcy and weather-related conditions.1
  • 2. As defined in Senate Bill 1078, which created California’s Renewables Portfolio Standard, and Senate Bill 1038, which modified the definition of “in-state renewable electricity generation technology,” an eligible renewable resource includes geothermal facilities, hydroelectric facilities with a capacity rating of 30 MW or less, biomass and biogas, selected municipal solid waste facilities, photovoltaic, solar thermal, and wind facilities, ocean thermal, tidal current, and wave energy generation technologies. These figures are preliminary and will not be finalized until verified by the California Energy Commission.2
  • 3. California measures its RPS compliance using multi-year compliance periods. The 2017-2020 RPS Compliance Period is based upon eligible renewable deliveries over four years to achieve an average of 30 percent in the compliance period. Although PG&E is below the interim RPS target for 2019, there is no compliance requirement for specific deliveries in any individual year in a multi-year compliance period. The only compliance requirement is for the compliance period itself, and the company is well-positioned to meet its requirements for the 2017-2020 RPS Compliance Period.3
  • 4. Represents the percentage of top-tier suppliers that achieve a score of three or higher on a five-point scale relative to key elements of PG&E’s Supplier Environmental Performance Standards. Scoring is based on suppliers’ responses to an annual survey conducted by the Electric Utility Industry Sustainable Supply Chain Alliance. The target was not met due to increased requirements for suppliers to provide greater specificity on their environmental reduction targets. In response, PG&E is increasing efforts to educate suppliers on setting and reporting environmental reduction targets.4
  • 5. Represents the second year of Pacific Gas and Electric Company’s voluntary goal to avoid one million tons of cumulative greenhouse emissions from 2018 through 2022, compared to a 2016 baseline. The goal, referred to as the “Million Ton Challenge,” aims to reduce emissions from operations through energy-efficient and more sustainable facilities, continuing to deploy clean fleet vehicles, reducing methane emissions from natural gas operations, and adopting environmentally responsible products and services, with an initial focus on reducing the procurement of sulfur hexafluoride-containing electrical equipment. While we fell short of the 2019 target, we remain on track to meet the five-year goal.5a, 5b