Engaging Stakeholders

To meet our commitments, it is essential that PG&E listen to the needs, expectations and guidance of our many stakeholders. PG&E seeks engagement across a broad spectrum of voices to help shape our thinking and inform a holistic and strategic view on what is best for the many constituencies we serve.

Highlights

Wildfire Safety

PG&E has significantly enhanced our wildfire safety education and awareness efforts to improve customer preparedness and safety. We are listening to our customers about how we can do better by taking feedback and acting on what we hear. We are expanding our outreach efforts for this year to include:

Additional informational resources, including videos, brochures and online tools, to help customers and communities prepare.
Making it easier for eligible customers to join and stay in the medical baseline program.
Additional outreach to customers in the medical baseline program, those with Access and Functional Needs, and master meter customers to address specific preparedness topics.
Localized informational webinars to give customers and communities opportunities to ask questions and provide feedback.

To inform our efforts, PG&E established the People with Disabilities and Aging Advisory Council in 2020, an externally focused advisory council comprised of a diverse group of recognized leaders from community-based organizations who support our most vulnerable customer populations.

PG&E is also utilizing the Safety Action Center, a dedicated safety webpage featuring helpful information about wildfire risks and what customers can do to keep their home, family or business safe, including tips on how to create an emergency plan, emergency preparedness guides and videos, and links to the statewide Power of Being Prepared campaign and other resources.

We all recognize the threat posed by COVID-19 and the need to prevent and mitigate the serious risk of catastrophic wildfires during extreme weather conditions. We are determined to do all we can to address both the impact of the COVID-19 pandemic and the threat of catastrophic wildfires. Our overriding goal is to ensure public safety.

Sustainability and Community Engagement

PG&E’s Sustainability Advisory Council advances PG&E’s mission by providing independent expertise to help ensure that PG&E’s business strategy, operations, and future energy network incorporate sustainability best practices to improve service now and in the future. Convened by PG&E Corporation’s Chief Sustainability Officer, the Council is made up of a diverse group of recognized leaders in their fields, environmental and sustainability advocates, energy policy experts, and industry authorities.

In addition, PG&E’s California External Affairs department convenes a California Community Advisory Group. The group serves as a forum for the exchange of ideas between PG&E and a diverse mix of community-based and civic organizations. The group provides an opportunity for these stakeholders to share valuable feedback and engage in an ongoing dialogue with PG&E about issues of importance to them and the communities they represent.

Our local public affairs teams convene Stakeholder Advisory Groups, which discuss major projects and topics relevant to the local area.

Additionally, PG&E convenes various stakeholder advisory groups for specific areas:

Communities of Color Advisory Group: provides guidance on outreach strategies to effectively communicate rate options and energy affordability programs to diverse and hard to reach communities.
Clean Transportation Program Advisory Council: provides feedback and guidance on PG&E’s electric vehicle (EV) programs, including EV Charge Network, EV Fleet and EV Fast Charge.
Green Tariff Shared Renewables External Advisory Board: provides input on PG&E’s Solar Choice program, which offers customers the opportunity to purchase up to 100 percent of their power from solar energy.
Diablo Canyon Decommissioning Engagement Panel: provides diverse community viewpoints to help inform PG&E’s site-specific decommissioning plan on future land use and repurposing recommendations.

Because PG&E is regulated by numerous federal, state, regional and local government agencies, we also engage through the regulatory process in numerous multi-stakeholder public processes convened by the California Public Utilities Commission, the Federal Energy Regulatory Commission, the Nuclear Regulatory Commission and other regulatory agencies.

The chart below highlights some of our channels of engagement with stakeholder groups and how we are working to meet their expectations of PG&E.

Customers	Selected Channels of Engagement
5.5 million electric accounts 4.5 million natural gas accounts	Enabling customers to communicate with PG&E through their channel of choice: Informational webinars—part of Pacific Gas and Electric Company’s Community Wildfire Safety program—to help prepare customers and communities for the growing threat of wildfire People with Disabilities and Aging Advisory Council, which represents our most vulnerable customer populations Customer satisfaction surveys, focus groups and other research Online energy management and bill pay options Self-service capabilities such as reconnecting service via Interactive Voice Response technology Social media platforms Communications in multiple languages and formats Program-specific external Advisory Councils Customer account and service representatives Customer call centers and local offices

Customers