PG&E Corporate Responsibility and Sustainability Report 2020

Plan of Reorganization Commitments

Engaging Stakeholders

To meet our commitments, it is essential that PG&E listen to the needs, expectations and guidance of our many stakeholders. PG&E seeks engagement across a broad spectrum of voices to help shape our thinking and inform a holistic and strategic view on what is best for the many constituencies we serve.


Wildfire Safety

PG&E has significantly enhanced our wildfire safety education and awareness efforts to improve customer preparedness and safety. We are listening to our customers about how we can do better by taking feedback and acting on what we hear. We are expanding our outreach efforts for this year to include:

  • Additional informational resources, including videos, brochures and online tools, to help customers and communities prepare.
  • Making it easier for eligible customers to join and stay in the medical baseline program.
  • Additional outreach to customers in the medical baseline program, those with Access and Functional Needs, and master meter customers to address specific preparedness topics.
  • Localized informational webinars to give customers and communities opportunities to ask questions and provide feedback.

To inform our efforts, PG&E established the People with Disabilities and Aging Advisory Council in 2020, an externally focused advisory council comprised of a diverse group of recognized leaders from community-based organizations who support our most vulnerable customer populations.

PG&E is also utilizing the Safety Action Center, a dedicated safety webpage featuring helpful information about wildfire risks and what customers can do to keep their home, family or business safe, including tips on how to create an emergency plan, emergency preparedness guides and videos, and links to the statewide Power of Being Prepared campaign and other resources.

We all recognize the threat posed by COVID-19 and the need to prevent and mitigate the serious risk of catastrophic wildfires during extreme weather conditions. We are determined to do all we can to address both the impact of the COVID-19 pandemic and the threat of catastrophic wildfires. Our overriding goal is to ensure public safety.

Sustainability and Community Engagement

PG&E’s Sustainability Advisory Council advances PG&E’s mission by providing independent expertise to help ensure that PG&E’s business strategy, operations, and future energy network incorporate sustainability best practices to improve service now and in the future. Convened by PG&E Corporation’s Chief Sustainability Officer, the Council is made up of a diverse group of recognized leaders in their fields, environmental and sustainability advocates, energy policy experts, and industry authorities.

In addition, PG&E’s California External Affairs department convenes a California Community Advisory Group. The group serves as a forum for the exchange of ideas between PG&E and a diverse mix of community-based and civic organizations. The group provides an opportunity for these stakeholders to share valuable feedback and engage in an ongoing dialogue with PG&E about issues of importance to them and the communities they represent.

Our local public affairs teams convene Stakeholder Advisory Groups, which discuss major projects and topics relevant to the local area.

Additionally, PG&E convenes various stakeholder advisory groups for specific areas:

  • Communities of Color Advisory Group: provides guidance on outreach strategies to effectively communicate rate options and energy affordability programs to diverse and hard to reach communities.
  • Clean Transportation Program Advisory Council: provides feedback and guidance on PG&E’s electric vehicle (EV) programs, including EV Charge Network, EV Fleet and EV Fast Charge.
  • Green Tariff Shared Renewables External Advisory Board: provides input on PG&E’s Solar Choice program, which offers customers the opportunity to purchase up to 100 percent of their power from solar energy.
  • Diablo Canyon Decommissioning Engagement Panel: provides diverse community viewpoints to help inform PG&E’s site-specific decommissioning plan on future land use and repurposing recommendations.

Because PG&E is regulated by numerous federal, state, regional and local government agencies, we also engage through the regulatory process in numerous multi-stakeholder public processes convened by the California Public Utilities Commission, the Federal Energy Regulatory Commission, the Nuclear Regulatory Commission and other regulatory agencies.

The chart below highlights some of our channels of engagement with stakeholder groups and how we are working to meet their expectations of PG&E.

Customers Selected Channels of Engagement
  • 5.5 million electric accounts
  • 4.5 million natural gas accounts
  • Enabling customers to communicate with PG&E through their channel of choice:
    • Informational webinars—part of Pacific Gas and Electric Company’s Community Wildfire Safety program—to help prepare customers and communities for the growing threat of wildfire
    • People with Disabilities and Aging Advisory Council, which represents our most vulnerable customer populations
    • Customer satisfaction surveys, focus groups and other research
    • Online energy management and bill pay options
    • Self-service capabilities such as reconnecting service via Interactive Voice Response technology
    • Social media platforms
    • Communications in multiple languages and formats
    • Program-specific external Advisory Councils
    • Customer account and service representatives
    • Customer call centers and local offices
Communities Selected Channels of Engagement
  • Emergency first responders
  • Community organizations
  • Tribal communities
  • Environmental organizations
  • Economic development organizations
  • Climate resilience organizations
  • Public Safety Power Shutoff listening sessions and working sessions with local, state and tribal officials, to incorporate feedback and better coordinate if Pacific Gas and Electric Company needs to turn off power for safety
  • Local PG&E public safety teams
  • California Community Advisory Group with leaders representing diverse constituencies
  • Diablo Canyon Decommissioning Engagement Panel, which provides diverse community viewpoints to help inform PG&E’s site-specific decommissioning plan on future land use and repurposing recommendations
  • Stakeholder Advisory Groups, which discuss major projects and topics relevant to local areas
  • Tribal Liaison and Environmental Justice program manager
  • Participation in coalitions and networks, such as Ceres, Center for Climate and Energy Solutions and the Electric Power Research Institute
  • Active participation of officers and other employees on nonprofit boards
  • Employee volunteers
  • Community meetings, conferences and other community events
  • Support for local programs through community investments
Employees Selected Channels of Engagement
  • Current employees
  • Prospective employees
  • Retirees
  • Labor unions
  • Regular communication on the Chapter 11 reorganization process, the Community Wildfire Safety Program and our role in keeping customers and communities safe
  • Biennial employee engagement survey, quarterly pulse surveys and voluntary upward feedback surveys
  • Eleven ERGs and three Engineering Networks (ENGs) across 27 chapters to promote diversity and inclusion, employee development and community service
  • Corrective Action Program for employee feedback and continuous improvement
  • Awards recognizing employee leadership on safety, diversity, community service, innovation and the environment
  • Mentoring programs
  • Health and wellness resources: 24/7 nurse hotline, Employee Assistance Program, and Peer Volunteer Network for assistance and support for employees with drug or alcohol problems
  • Workforce recruiting and training programs, including PowerPathway
  • Training and skills development, including leadership development
  • Labor and management joint engagement on key topics
  • Here to Help Hotline for any employee who encounters a stakeholder with a grievance
Investors Selected Channels of Engagement

As of December 31, 2019:

  • Approximately 72.9 percent of PG&E Corporation common shares outstanding were held by institutional investors
  • The top 10 institutional investors owned approximately 41 percent of our outstanding common stock
  • Quarterly earnings releases and press releases
  • One-on-one meetings, non-deal roadshows and industry conferences
  • Required SEC disclosures
  • Discussions with institutional investors regarding corporate governance, wildfire mitigation efforts and regulatory matters
  • Consistent Board-level access and interactions
  • Dissemination of documents and information related to wildfires, the Chapter 11 proceeding, governance, regulation and financial plans on the Investor Relations website
  • Investor relations communications (as-necessary and scheduled correspondence)
  • Past engagement on sustainability has included events such as CECP’s Strategic Investor Initiative and the Investor Network Summit on Climate Risk, which focuses on the business risk and opportunities of climate change
Suppliers Selected Channels of Engagement
  • Diverse suppliers (women-, minority-, service-disabled-veteran- and LGBTQ-owned businesses)
  • Local suppliers
  • Small suppliers
  • Prime suppliers
  • Supplier Diversity Program with specific spending targets to support the inclusion of diverse businesses in corporate supply chains
  • Technical assistance workshops and capacity-building training that support safe, competitive, sustainable and thriving small and diverse suppliers
  • Trade Show Trade Missions to engage diverse businesses to gain exposure to new trends and technologies, meet potential partners and customers
  • Participation in annual CPUC General Order 156 Supplier Diversity En Banc
  • University-led business program scholarships to support the growth and development of small and diverse suppliers
  • Partnerships with diverse community-based organizations including local ethnic chambers of commerce and national groups such as the National Utilities Diversity Council, National Minority Supplier Development Council and Women’s Business Enterprise National Council
  • Supplier Environmental Sustainability Program to drive supplier environmental performance improvement, including annual supplier sustainability survey
  • Engagement with organizations including the Electric Utility Industry Sustainable Supply Chain Alliance and Sustainable Purchasing Leadership Council
  • Engagement with local and national diverse business organizations
  • Supplier Code of Conduct training and expectations