PG&E Corporate Responsibility and Sustainability Report 2020

Plan of Reorganization Commitments


Key Sustainability Indicators

20.8 minutes
Average response time to gas odor reports
171 line miles
System hardening completed in high fire threat districts
Full list of indicators

At PG&E, safety is our most important responsibility. Fulfilling our goal of becoming the utility that our customers expect and deserve requires that they, as well as the public and all our stakeholders, are able to trust that we will deliver electricity and natural gas safely, reliably and with unquestioned integrity.

Our focus is to continually reduce risk. Today, we are building an organization in which we have designed every work activity to facilitate safe performance, every member of our workforce knows and practices safe behaviors, and every individual is encouraged to speak up if they see unsafe or risky behavior and has confidence that their concerns and ideas will be heard and followed up on.

This focus is fundamental to all of our operations and consistent with PG&E’s Mission, Vision, and Culture.


  • Continued to build a safety culture in which every member of our workforce is not only encouraged to speak up, but has confidence that their concerns and ideas will be heard and followed up on.
  • Appointed an Independent Chief Safety Advisor to the PG&E Corporation CEO and President and launched an Independent Safety Oversight Committee.
  • Delivered more than 42,000 days of training on courses specifically focused on safety and compliance.
  • Executed our Community Wildfire Safety Program to further reduce wildfire risks and keep our customers and the communities we serve safe.
  • Awarded $2 million in wildfire prevention grants to local Fire Safe Councils.
  • Expanded our partnership with the California Fire Foundation by funding a $1 million wildfire safety and preparedness grant focused on providing funding for firefighters and Community/Neighborhood Emergency Response Teams.
  • Continued to make safety performance the single largest driver for annual at-risk performance-based pay.
  • Hosted 375 training workshops to better prepare firefighters, police, public works officials and other authorities to respond to emergencies involving electricity and natural gas.
  • Worked with other gas and electric providers, other essential industries and government officials to develop and implement state-of-the-art security strategies and best practices.