PG&E Corporate Responsibility and Sustainability Report 2020

Plan of Reorganization Commitments

Customers &

Key Sustainability Indicators

1,253 GWh
Electricity saved through customer energy efficiency, exceeding our target
Percentage of PG&E’s overall procurement with diverse certified suppliers
Full list of indicators

PG&E’s focus on investing in our infrastructure and improving our operations is designed to reduce risk and support our mission of providing customers with safe, reliable, affordable and clean energy. Every day, we are also working to better understand the energy needs of our customers, support cleaner energy options and increase customer choice. Our commitment also includes working locally to support the vitality of the communities where our employees live and work.


  • Helped customers save more than $300 million on their energy bills and avoid the emission of nearly 640,000 metric tons of carbon dioxide through our energy efficiency programs.
  • Brought the total number of interconnected private solar customers to nearly 465,000.
  • Supported over 8,000 customers who have installed battery storage at their homes or businesses, often paired with a solar system.
  • Expanded our energy efficiency financing program, which provides commercial customers and government agencies with loans for energy efficiency upgrades with no out-of-pocket costs and zero interest, funding 668 loans worth a total of $59 million.
  • Installed approximately 2,300 Level 2 charging ports at workplaces and multi-family dwellings and launched programs to support medium- and heavy-duty fleets and public fast charging.
  • Contributed $17.5 million to charitable organizations through our Better Together Giving Program and the PG&E Foundation, designed to help address critical social, educational and environmental challenges in the communities we serve.
  • Continued to offer our community renewables programs, which give customers the option to purchase 100 percent of their electricity from a universal solar program, without the need to install private rooftop solar panels.
  • Achieved industry-leading supplier diversity results, spending $3.41 billion—or 41.15 percent of our total expenditures—with businesses owned by women, minorities, service-disabled veterans and LGBTQ individuals.