PG&E Corporate Responsibility and Sustainability Report 2018

PG&E Chapter 11 Update

Engaging Stakeholders

In this time of change, it is essential that PG&E listen to the needs, expectations and guidance of our many stakeholders. PG&E seeks engagement across a broad spectrum of voices to help shape our thinking and inform a holistic and strategic view on what is best for the many constituencies we serve.


As part of our efforts to prepare customers and communities for the growing threat of wildfire, PG&E has hosted nearly 6,000 individuals in a series of informational open houses, webinars and workshops throughout our service area. These events are part of Pacific Gas and Electric Company’s enhanced and expanded Community Wildfire Safety Program, implemented following the 2017 and 2018 wildfires to further reduce wildfire risks and help keep customers and communities safe.

Pacific Gas and Electric Company also joined California’s largest energy companies to launch a coordinated wildfire safety and awareness campaign to prepare Californians for the threat of extreme weather and power outages during times of increased wildfire danger. The multimedia and multilingual campaign includes radio ads, preparedness resources, videos and a website.

More broadly, PG&E’s Sustainability Advisory Council exemplifies PG&E’s commitment to seek ongoing feedback and guidance on issues that span our business, from near-term challenges to longer-term opportunities. The Council was first convened in January 2016 by PG&E Corporation’s Chief Sustainability Officer. The Council is made up of a diverse group of recognized leaders in their fields, environmental and sustainability advocates, energy policy experts, and industry authorities. The Council advances PG&E’s mission by providing independent expertise to help ensure that PG&E’s business strategy, operations, and future energy network incorporate sustainability best practices to improve service now and in the future.

In addition, PG&E’s California External Affairs department convenes a California Community Advisory Group. The group serves as a forum for the exchange of ideas between PG&E and a diverse mix of community-based and civic organizations. The group provides an opportunity for these stakeholders to share valuable feedback and engage in an ongoing dialogue with PG&E about issues of importance to them and the communities they represent.

Our local public affairs teams convene Stakeholder Advisory Groups, which discuss major projects and topics relevant to the local area. Additionally, PG&E convenes various stakeholder advisory groups for specific program areas:

  • Electric Vehicle Charge Network Program Advisory Council: provides feedback and guidance on PG&E’s program to install 7,500 EV charging stations.
  • Green Tariff Shared Renewables External Advisory Board: provides input on PG&E’s Solar Choice program, which offers customers the opportunity to purchase up to 100 percent of their power from solar energy.
  • Diablo Canyon Decommissioning Engagement Panel: provides diverse community viewpoints to help inform PG&E’s site-specific decommissioning plan on future land use and repurposing recommendations.

Because PG&E is regulated by numerous federal, state, regional and local government agencies, we also engage through the regulatory process in numerous multi-stakeholder public processes convened by the California Public Utilities Commission, the Federal Energy Regulatory Commission, the Nuclear Regulatory Commission and other regulatory agencies.

The chart below highlights some of our channels of engagement with stakeholder groups and how we are working to meet their expectations of PG&E.

Customers Selected Channels of Engagement
  • 5.4 million electric accounts
  • 4.4 million natural gas accounts
  • Enabling customers to communicate with PG&E through their channel of choice:
    • Informational open houses, webinars and workshops—part of Pacific Gas and Electric Company’s Community Wildfire Safety program—to help prepare customers and communities for the growing threat of wildfire
    • Customer satisfaction surveys, focus groups and other research
    • Online energy management and bill pay options
    • Self-service capabilities such as reconnecting service via Interactive Voice Response technology
    • Social media platforms
    • Communications in multiple languages and formats
    • Program-specific external Advisory Councils focused on PG&E’s Electric Vehicle Charge Network and Solar Choice program
    • Customer account and service representatives
    • Customer call centers and local offices
Communities Selected Channels of Engagement
  • Emergency first responders
  • Community organizations
  • Environmental organizations
  • Economic development organizations
  • Climate resilience organizations
  • Public Safety Power Shutoff workshops with civic and community leaders, first responders and local agencies, to discuss how communities can prepare if Pacific Gas and Electric Company needs to turn off power for safety
  • Local PG&E public safety teams
  • California Community Advisory Group with leaders representing diverse constituencies
  • Diablo Canyon Decommissioning Engagement Panel, which provides diverse community viewpoints to help inform PG&E’s site-specific decommissioning plan on future land use and repurposing recommendations
  • Stakeholder Advisory Groups, which discuss major projects and topics relevant to local areas
  • Participation in coalitions and networks, such as Ceres, Center for Climate and Energy Solutions and the Electric Power Research Institute
  • Active participation of officers and other employees on nonprofit boards
  • Employee volunteers
  • Community meetings, conferences and other community events
  • Support for local programs through community investments
Employees Selected Channels of Engagement
  • Current employees
  • Prospective employees
  • Retirees
  • Labor unions
  • Regular communication on the Chapter 11 reorganization process, the Community Wildfire Safety Program and their role in keeping our customers and communities safe
  • Biennial employee engagement survey; voluntary upward feedback surveys
  • Employee Resource Groups (ERGs): 11 ERGs with more than 5,000 participating employees
  • Corrective Action Program for employee feedback and continuous improvement
  • Awards recognizing employee leadership on safety, diversity, community service, innovation and the environment
  • Mentoring programs
  • Health and wellness resources: 24/7 nurse hotline, Employee Assistance Program, and Peer Volunteer Network for assistance and support for employees with drug or alcohol problems
  • Workforce recruiting and training programs, including PowerPathway™
  • Training and skills development, including leadership development
  • Labor and management joint engagement on key topics
  • Here to Help Hotline for any employee who encounters a stakeholder with a grievance
Investors Selected Channels of Engagement

As of December 31, 2018:

  • Approximately 84.8 percent of PG&E Corporation common shares outstanding were held by institutional investors
  • The top 10 institutional investors owned approximately 38 percent of our outstanding common stock
  • Quarterly earnings releases and news releases
  • One-on-one meetings, non-deal roadshows and industry conferences
  • Required SEC disclosures
  • Discussions with institutional investors regarding corporate governance
  • Consistent Board-level access and interactions
  • Investor relations communications (as-necessary and scheduled correspondence)
  • Engagement on sustainability through events such as CECP’s Strategic Investor Initiative and the Investor Network Summit on Climate Risk, which focuses on the business risk and opportunities of climate change
Suppliers Selected Channels of Engagement
  • Diverse suppliers (women-, minority-, service-disabled-veteran- and LGBTQ-owned businesses)
  • Local suppliers
  • Small suppliers
  • Non-diverse prime suppliers
  • Supplier Diversity Program with specific spending targets to support the inclusion of diverse businesses in corporate supply chains
  • Workshops and capacity-building training that support safe, cyber-secure, green and thriving diverse suppliers
  • Technical assistance and training programs for suppliers, many in conjunction with community organizations
  • Responsible Supplier of the Year Awards
  • Supplier Sustainability Program to drive supplier environmental performance improvement
  • Engagement with organizations including the Electric Utility Industry Sustainable Supply Chain Alliance, Sustainable Purchasing Leadership Council and the California Utilities Diversity Council
  • Facilitating supplier mentoring relationships
  • Engagement with local and national diverse business organizations
  • Supplier Code of Conduct training and expectations