PG&E Corporate Responsibility and Sustainability Report 2018

Northern California Wildfires

Engaging Stakeholders

PG&E recognizes the importance of seeking out the insights and expertise of our many stakeholders, to both understand their needs and build meaningful, lasting engagements that produce mutually beneficial solutions and help us meet our core mission of delivering safe, reliable, affordable and clean energy.

Our Approach

PG&E’s Sustainability Advisory Council exemplifies our commitment to seek ongoing feedback and guidance on issues that span our business, including climate change, clean energy, economic development and community vitality.

The Council was first convened in January 2016 by PG&E’s Chief Sustainability Officer. The group, made up of community and environmental leaders, policy experts and business entrepreneurs, meets regularly with PG&E leaders to share feedback, identify new areas of opportunity and inspire collaboration with new partners.

As we engage with a great diversity of stakeholders, we recognize that we are fundamentally a local energy provider, connected to homes and businesses across Northern and Central California. We are empowering our teams to work together more effectively at the local level and to better incorporate local needs and concerns into our operating decisions.

Throughout the year, PG&E’s California External Affairs department convenes a California Community Advisory Group. The group serves as a forum for the exchange of ideas between PG&E and a diverse mix of community-based and civic organizations. The group provides an opportunity for these stakeholders to share valuable feedback and engage in an ongoing dialogue with PG&E about issues of importance to them and the communities they represent.

Our local public affairs teams convene Stakeholder Advisory Groups, which discuss major projects and topics relevant to the local area. Additionally, PG&E convenes various stakeholder advisory groups for specific program areas:

  • Electric Vehicle Charge Network Program Advisory Council: provides feedback and guidance on PG&E’s program to install 7,500 EV charging stations.
  • Green Tariff Shared Renewables External Advisory Board: provides input on PG&E’s Solar Choice program, which offers customers the opportunity to purchase up to 100 percent of their power from solar energy.
  • Communities of Color Advisory Council: helps PG&E strengthen its diversity outreach and engagement.
  • Diablo Canyon Decommissioning Engagement Panel: provides diverse community viewpoints to help inform PG&E’s site-specific decommissioning plan on future land use and repurposing recommendations.

Because PG&E is regulated by numerous federal, state, regional and local government agencies, we also engage through the regulatory process in numerous multi-stakeholder public processes convened by the California Public Utilities Commission, the Federal Energy Regulatory Commission, the Nuclear Regulatory Commission and other regulatory agencies.

The chart below highlights some of our channels of engagement with stakeholder groups and how we are working to meet their expectations of PG&E.

Customers Selected Channels of Engagement
  • 5.4 million electric accounts
  • 4.4 million natural gas accounts
  • Local cross-functional leadership teams that meet regularly to address local issues
  • Enabling customers to communicate with PG&E through their channel of choice
  • Customer satisfaction surveys, focus groups and other research
  • Online energy management and bill pay options
  • Self-service capabilities such as reconnecting service via Interactive Voice Response technology
  • Social media platforms
  • Communications in multiple languages and formats
  • Program-specific external Advisory Councils focused on PG&E’s Electric Vehicle Charge Network, diversity outreach and engagement, and Solar Choice program
  • Customer account and service representatives
  • Customer call centers and local offices
Communities Selected Channels of Engagement
  • Emergency first responders
  • Community organizations
  • Environmental organizations
  • Economic development organizations
  • Climate resilience organizations
  • Local PG&E public safety teams
  • Workshops, training and practice drills with local emergency agencies and first responders
  • California Community Advisory Group with leaders representing diverse constituencies
  • Diablo Canyon Decommissioning Engagement Panel, which provides diverse community viewpoints to help inform PG&E’s site-specific decommissioning plan on future land use and repurposing recommendations
  • Stakeholder Advisory Groups, which discuss major projects and topics relevant to local areas
  • Participation in coalitions and networks, such as Ceres, Center for Climate and Energy Solutions and the Electric Power Research Institute
  • Active participation of officers and other employees on nonprofit boards
  • Employee volunteers
  • Community meetings, conferences and other community events
  • Support for local programs through community investments
Employees Selected Channels of Engagement
  • Current employees
  • Prospective employees
  • Retirees
  • Labor unions
  • Biennial employee engagement survey
  • Employee Resource Groups (ERGs): 11 ERGs with more than 5,000 participating employees
  • Corrective Action Program for employee feedback and continuous improvement: nearly 52,000 submissions since the program rolled out company-wide in 2017
  • Awards recognizing employee leadership on safety, diversity, community service, innovation and the environment
  • Mentoring programs
  • Health and wellness resources: 24/7 nurse hotline, Employee Assistance Program, and Peer Volunteer Network for assistance and support for employees with drug or alcohol problems
  • Workforce recruiting and training programs, including PowerPathway
  • Employee and retiree newsletters
  • Training and skills development, including leadership development
  • Labor and management joint engagement on key topics
  • Here to Help Hotline for any employee who encounters a stakeholder with a grievance
Investors Selected Channels of Engagement

As of December 31, 2017:

  • Approximately 84 percent of PG&E Corporation common shares were held by institutional investors
  • The top 10 institutional investors owned approximately 39 percent of our common stock
  • Quarterly earnings calls and news releases
  • One-on-one meetings and industry conferences
  • Required disclosures
  • Discussions with institutional investors regarding corporate governance
  • Investor relations communications (as-necessary and scheduled correspondence)
  • Engagement on sustainability through events such as CECP’s Strategic Investor Initiative and the Investor Network Summit on Climate Risk, which focuses on the business risk and opportunities of climate change
Suppliers Selected Channels of Engagement
  • Diverse suppliers (women-, minority-, service-disabled-veteran- and LGBTQ-owned businesses)
  • Local suppliers
  • Small suppliers
  • Non-diverse prime suppliers