PG&E Corporate Responsibility and Sustainability Report 2018

Northern California Wildfires


Key Sustainability Indicators

20.4 minutes
Average response time to gas odor reports
Percentage of time PG&E personnel were on-site within 60 minutes after receiving a 911 electric-related call
Full list of indicators

Safety is the common thread that runs through everything we do at PG&E. It is a core value embedded in our culture—and it drives the investments we make in our infrastructure, sets the standard for how we perform our duties in the office and in the field, and informs our strategies for the future.


  • Continued to build a safety culture in which every member of our workforce is not only encouraged to speak up, but has confidence that their concerns will be heard and followed up on.
  • Developed an Occupational Health and Safety Plan, an action-oriented strategy that reflects our health and safety initiatives over the next five years.
  • Delivered industry-leading response times for both electric and gas emergencies.
  • Continued to make safety performance the single largest driver for annual at-risk performance-based pay.
  • Conducted more than 3,600 interactive electric and gas safety demonstrations for students, youth groups, contractors, emergency personnel and customers.
  • Hosted more than 400 training workshops to better prepare firefighters, police, public works officials and other authorities to respond to emergencies involving electricity and natural gas.
  • Implemented earthquake early warning technology, becoming one of the first energy companies in California and the United States to include this early warning technology as a part of our seismic response efforts.
  • Rolled out a Corrective Action Program to all lines of business, providing employees a way to report and track the follow-up on potential safety and other concerns.