PG&E Corporate Responsibility and Sustainability Report 2017

Engaging Stakeholders

To meet PG&E’s core mission of delivering safe, reliable, affordable and clean energy, we actively seek the expertise and insights of a wide range of stakeholders. By collaborating with customers, communities, suppliers, investors, employees and outside experts, we are better able to understand their needs and expectations, keep them informed about our work and arrive at mutually beneficial solutions.

Our Approach

PG&E’s Sustainability Advisory Council exemplifies our commitment to seek ongoing feedback and guidance on issues that span our business, including climate change, clean energy, economic development and community vitality.

The Council was first convened in January 2016 by PG&E’s Chief Sustainability Officer. The group, made up of community and environmental leaders, policy experts and business entrepreneurs, meets regularly with PG&E leaders to share feedback, identify new areas of opportunity and inspire collaboration with new partners.

A meeting of PG&E's Sustainability Advisory Council

PG&E convenes national panel of advisers to guide focus on sustainability

PG&E’s Sustainability Advisory Council has highlighted opportunities for PG&E to accelerate its sustainability efforts. The Council provides PG&E with outside guidance and feedback from leaders in the environmental, sustainability and community sectors, as well as policymakers and scientific experts. At one of its in-person meetings, Council members identified a number of opportunities for PG&E, including:

  • More proactively assisting both the state of California and customers in their climate and clean energy goals by serving as a climate solutions provider.
  • Working in partnership to define the energy provider of the future and the importance of stakeholder engagement in achieving the large-scale changes that are needed.
  • Continuing to engage on policy in the transition toward the aggressive long-term decarbonization goals California is pursuing.
  • Embracing and integrating into the energy grid new technologies such as energy storage and distributed energy resources.
  • Looking for ways to partner with other sectors, such as the transportation industry, to accelerate the transition to lower-carbon energy sources, including electric and natural gas solutions.
  • Identifying areas where the unique role of a company like PG&E, built to serve the public interest, can be leveraged to bring the promise of clean energy to all customers, regardless of income or geography.

As we engage with a great diversity of stakeholders, we recognize that we are fundamentally a local energy provider, connected to homes and businesses across Northern and Central California. We are empowering our teams to work together more effectively at the local level and to better incorporate local needs and concerns into our operating decisions.

Throughout the year, PG&E’s California External Affairs department convenes a California Community Advisory Group. The group serves as a forum for the exchange of ideas between PG&E and a diverse mix of community-based and civic organizations. The group provides an opportunity for these stakeholders to share valuable feedback and engage in an ongoing dialogue with PG&E about issues of importance to them and the communities they represent.

Our local public affairs teams convene Stakeholder Advisory Groups, which discuss major projects and topics relevant to the local area. Additionally, PG&E convenes various stakeholder advisory groups for specific program areas:

  • Electric Vehicle Charge Network Program Advisory Council: provides feedback and guidance on PG&E’s program to install 7,500 EV charging stations.
  • Green Tariff Shared Renewables External Advisory Board: provides input on PG&E’s Solar Choice program, which offers customers the opportunity to purchase up to 100 percent of their power from solar energy.
  • Communities of Color Advisory Council: helps PG&E strengthen its diversity outreach and engagement.

Because PG&E is regulated by numerous federal, state, regional and local government agencies, we also engage through the regulatory process in numerous multi-stakeholder public processes convened by the California Public Utilities Commission, the Federal Energy Regulatory Commission, the Nuclear Regulatory Commission and other regulatory agencies.

The chart below highlights some of our channels of engagement with stakeholder groups and how we are working to meet their expectations of PG&E.

Customers Selected Channels of Engagement
  • 5.3 million electric accounts
  • 4.4 million natural gas accounts
  • Local cross-functional leadership teams that meet regularly to address local issues
  • Enabling customers to communicate with PG&E through their channel of choice
  • Customer satisfaction surveys, focus groups and other research
  • Online energy management and bill pay options
  • Self-service capabilities such as reconnecting service via Interactive Voice Response technology
  • Social media platforms
  • Communications in multiple languages and formats
  • Program-specific Advisory Councils focused on PG&E’s Electric Vehicle Charge Network, diversity outreach and engagement, and Solar Choice program
  • Open houses on key projects
  • Customer account and service representatives
  • Customer call centers and local offices
Communities Selected Channels of Engagement
  • Emergency first responders
  • Community organizations
  • Environmental organizations
  • Economic development organizations
  • Local public safety teams
  • Workshops, training and practice drills with local emergency agencies and first responders
  • California Community Advisory Group with leaders representing diverse constituencies
  • Stakeholder Advisory Groups, which discuss major projects and topics relevant to local areas
  • Participation in coalitions and networks, such as Ceres, Center for Climate and Energy Solutions and the Electric Power Research Institute
  • Active participation of officers and other employees on nonprofit boards
  • Employee volunteers
  • Meetings, conferences and community events
  • Support for local programs through community investments
Employees Selected Channels of Engagement
  • Current employees
  • Prospective employees
  • Retirees
  • Labor unions
  • Biennial employee engagement survey
  • Employee Resource Groups
  • Awards recognizing employee leadership on safety, diversity, community service, innovation and the environment
  • Mentoring program
  • Health and wellness: 24/7 nurse hotline, Employee Assistance Program, and Peer Volunteer Network
  • Workforce recruiting and training programs, including PowerPathway
  • Employee and retiree newsletters
  • Training and skills development, including leadership development
  • Labor and management joint engagement on key topics
  • Here to Help Hotline for any employee who encounters a stakeholder with a grievance
Investors Selected Channels of Engagement

As of December 31, 2016:

  • Approximately 83 percent of PG&E Corporation common shares were held by institutional investors
  • The top 10 institutional investors owned approximately 37 percent of our common stock
  • Quarterly earnings calls and news releases
  • One-on-one meetings and industry conferences
  • Required disclosures
  • Discussions with institutional investors regarding corporate governance
  • Investor relations communications (as-necessary and scheduled correspondence)
  • Engagement on sustainability through events such as CECP’s Strategic Investor Initiative
Suppliers Selected Channels of Engagement
  • Diverse suppliers (women-, minority-, service-disabled-veteran- and LGBTQ-owned businesses)
  • Local suppliers
  • Small suppliers
  • Non-diverse prime suppliers