PG&E Corporate Responsibility and Sustainability Report 2017

Materiality

PG&E completed its first materiality assessment on corporate sustainability in 2014—a strategic project to help us identify topics that are material to the long-term sustainability of our business. Conducted in coordination with PG&E’s strategic planning process, the materiality assessment integrated input from our stakeholders, identified opportunities and risks, and sharpened our corporate sustainability strategy and reporting.

While we continue to engage our stakeholders on these issues, we recognize that PG&E’s materiality matrix captured a snapshot in time. Because our operating climate continues to evolve, we plan to refresh the assessment by 2018.

PG&E’s Materiality Matrix

PG&E’s materiality assessment identified 18 issues. Every issue is material to PG&E’s long-term sustainability, regardless of its placement on the matrix.

Use the dropdown menu to view all 18 issues, then click on an item in the list to view the definition of that issue and the other issues that are interconnected to it.

PG&E’s Materiality Matrix
Selected Issue: Community and Economic Vitality
The issues related Community and Economic Vitality are Water, Workforce Planning, Environmental Footprint Management, Rate Structure and Affordability, and Customer Engagement

Community and Economic Vitality

Contributions to local communities through business assets (e.g. job creation through supplier diversity) and civic engagement (e.g. philanthropy, disaster relief).
Highlighted items represent interconnected issues.
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Selected Issue: Cybersecurity and Data Protection
The issues related to Cybersecurity and Data Protection are Public Policy Engagement, Customer Energy Management, Distributed Generation, Customer Engagement, Public Safety, and Infrastructure Reliability and Resilience

Cybersecurity and Data Protection

Effectively protecting customer data, computer systems, grid infrastructure, and facilities.
Highlighted items represent interconnected issues.
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Selected Issue: Customer Energy Management
The issues related to Customer Energy Management are Enabling Technologies, Rate Structure and Affordability, Customer Engagement, and Distributed Generation

Customer Energy Management

Customer actions to engage in energy management solutions, including energy efficiency, demand response, and electric vehicle deployment.
Highlighted items represent interconnected issues.
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Selected Issue: Customer Engagement
The issues related to Customer Engagement are Public Safety, Infrastructure Reliability and Resilience, Rate Structure and Affordability, Customer Energy Management, Cybersecurity and Data Protection, Enabling Technologies, and Community and Economic Vitality

Customer Engagement

Company actions to engage with customers regarding energy management (including energy efficiency), bills, safety, and overall company plans.
Highlighted items represent interconnected issues.
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Selected Issue: Distributed Generation
The issues related to Distributed Generation are Customer Engagement, Infrastructure Reliability and Resilience, Rate Structure and Affordability, Renewable Energy, Customer Energy Management, Enabling Technologies, and Public Policy Engagement

Distributed Generation

Distributed generation of power among customers and suppliers, and the associated rates, transmission, and impacts on the utility business model.
Highlighted items represent interconnected issues.
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Selected Issue: Employee Engagement
The issues related to Employee Engagement are Public Safety, Workforce Safety, Workforce Planning, and Community and Economic Vitality

Employee Engagement

Effective dialogue with employees and transparency around business goals and operations, labor relations, and diversity and inclusion.
Highlighted items represent interconnected issues.
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Selected Issue: Enabling Technologies
The issues related to Enabling Technologies are Renewable Energy, Cybersecurity and Data Protection, Distributed Generation, Customer Engagement, and Infrastructure Reliability and Resilience

Enabling Technologies

Technologies that enable energy transformation including smart grid, energy storage, and electric vehicles, as well as tools for customer engagement and energy management.
Highlighted items represent interconnected issues.
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Selected Issue: Environmental Footprint Management
The issues related to Environmental Footprint Management are Greenhouse Gas and Other Emissions, Public Policy Engagement, Community and Economic Vitality, and Water

Environmental Footprint Management

Effective management of the company’s environmental, supply chain, energy supply, facilities, and other operational impacts related to pollution, waste management, land use and habitat protection, and biodiversity.
Highlighted items represent interconnected issues.
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Selected Issue: GHG and Other Emissions
The issues related to GHG and Other Emissions are Public Policy Engagement, Environmental Footprint Management, Renewable Energy, Non-Renewable Energy Supply, Distributed Generation, and Infrastructure Reliability and Resilience

GHG and Other Emissions

The reduction and management of air emissions including greenhouse gases, nitrogen oxides, sulfur oxides, and particulate emissions.
Highlighted items represent interconnected issues.
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Selected Issue: Infrastructure Reliability and Resilience
The issues related to Infrastructure Reliability and Resilience are Public Safety, Workforce Safety, Non-Renewable Energy Supply, Distributed Generation, Rate Structure and Affordability, Cybersecurity and Data Protection, Renewable Energy, Greenhouse Gas and Other Emissions, and Water

Infrastructure Reliability and Resilience

Managing and investing in reliable gas and electric infrastructure to provide consistent energy supply, balancing customer and investor interests, and preparing for earthquakes, wildfires, and future climate change impacts.
Highlighted items represent interconnected issues.
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Selected Issue: Non-Renewable Energy Supply
The issues related to Non-Renewable Energy Supply are Public Safety, Infrastructure Reliability and Resilience, Renewable Energy, Greenhouse Gas and Other Emissions, and Water

Non-Renewable Energy Supply

The company’s management and choices related to the portfolio of non-renewable sources used for energy supply, including large hydroelectric, natural gas, and nuclear energy.
Highlighted items represent interconnected issues.
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Selected Issue: Public Policy Engagement
The issues related to Public Policy Engagement are Workforce Planning, Water, Greenhouse Gas and Other Emissions, Environmental Footprint Management, Renewable Energy, Rate Structure and Affordability, and Distributed Generation

Public Policy Engagement

Ensuring alignment of public policy advocacy with company values, as well as transparency around advocacy.
Highlighted items represent interconnected issues.
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Selected Issue: Public Safety
The issues related to Public Safety are Workforce Safety, Infrastructure Reliability and Resilience, Non-Renewable Energy Supply, Customer Engagement, Cybersecurity and Data Protection, Environmental Footprint Management, and Public Policy Engagement

Public Safety

Safe operations, accident prevention, and company management of the impacts of energy generation, transmission, and distribution on long-term public safety.
Highlighted items represent interconnected issues.
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Selected Issue: Rate Structure and Affordability
The issues related to Rate Structure and Affordability are Infrastructure Reliability and Resilience, Customer Engagement, Distributed Generation, Customer Energy Management, Public Policy Engagement, and Community and Economic Vitality

Rate Structure and Affordability

The ability of customers to afford services, and the fairness and transparency of rates.
Highlighted items represent interconnected issues.
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Selected Issue: Renewable Energy
The issues related to Renewable Energy are Water, Greenhouse Gas and Other Emissions, Enabling Technologies, Customer Energy Management, Public Policy Engagement, Rate Structure and Affordability, Distributed Generation, and Infrastructure Reliability and Resilience

Renewable Energy

The investments, infrastructure, and integration of renewable energy into the grid.
Highlighted items represent interconnected issues.
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Selected Issue: Water
The issues related to Water are Community and Economic Vitality, Greenhouse Gas and Other Emissions, Environmental Footprint Management, Renewable Energy, Non-Renewable Energy Supply, and Infrastructure Reliability and Resilience

Water

Maintaining water quality and availability through company operations and ensuring the short- and long-term availability of water for other uses.
Highlighted items represent interconnected issues.
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Selected Issue: Workforce Planning
The issues related to Workforce Planning are Community and Economic Vitality, Workforce Safety, Employee Engagement, Public Safety, and Infrastructure Reliability and Resilience

Workforce Planning

Maintaining a workforce with the required size and skill profile amidst generational shifts.
Highlighted items represent interconnected issues.
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Selected Issue: Workforce Safety
The issues related to Workforce Safety are Public Safety, Infrastructure Reliability and Resilience, Employee Engagement, and Workforce Planning

Workforce Safety

Ensuring the safety of PG&E employees and contractors.
Highlighted items represent interconnected issues.
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For more information on how our materiality matrix was developed, please see our 2014 Corporate Responsibility and Sustainability Report.

What We Learned

Our materiality assessment provided important, actionable insights into our stakeholders’ priorities and our own business risks and opportunities. We continue to integrate these insights into our work. For example, we structured this report to highlight our strategy and performance on the issues deemed most material in the assessment.

Key insights of the materiality assessment included: