PG&E Corporate Responsibility and Sustainability Report 2017


At PG&E, safety is a core value. Nothing is more important than keeping the public and our workforce safe. That commitment drives the investments we make in our infrastructure, how we perform our operations and our strategies for the future. More than ever, we are working to create and maintain a culture of safety, where every employee and contractor feels empowered to speak up for safety as we work toward our long-term goal of being the safest gas and electric provider in the nation.

2016 Highlights

  • Continued to build a safety culture in which every member of our workforce is not only encouraged to speak up about a potential safety, security or compliance risk, but has a responsibility to do so.
  • Delivered strong performance for both electric emergency response and gas emergency response.
  • Continued to make safety performance the single largest driver for annual at-risk performance-based pay.
  • Passed a comprehensive gas safety audit to become the first gas provider certified to the chemical industry’s RC14001® management system standard.
  • Reached a milestone of inspecting 1 million gas lines using state-of-the-art Picarro mobile gas leak detection technology.
  • Received Federal Aviation Administration permission to use drone technology to inspect the safety of our remote infrastructure, including our vast hydroelectric system.
  • Conducted more than 3,000 interactive electric and gas safety demonstrations for students, youth groups, contractors, emergency personnel and customers.
  • Hosted nearly 600 training workshops to better prepare firefighters, police, public works officials and other authorities to respond to emergencies involving electricity and natural gas.
  • Developed a Security Intelligence and Operations Center to proactively defend PG&E from cyber threats.

Key Sustainability Indicators

Average response time to gas odor reports:
20.02 minutes
Percentage of time PG&E personnel were on-site within 60 minutes after receiving a 911 electric-related call:
98.3% Full list of indicators