PG&E Corporate Responsibility and Sustainability Report 2017

Customers and Communities

PG&E’s focus on investing in our infrastructure and improving our operations is designed to support our core mission of providing customers with safe, reliable, affordable and clean energy. Every day, we are working with our customers to better understand their energy needs, support cleaner energy options and increase customer choice, while keeping energy affordable. We are also partnering locally to enrich educational opportunities, preserve our environment and support the safety and vitality of our communities.

2016 Highlights

  • Maintained our focus on keeping customer bills affordable, with average residential gas and electric bills well below the national average.
  • Achieved a customer satisfaction score that was our second-highest annual performance since 2010.
  • Helped save customers $258 million on their energy bills and avoided the emission of nearly 1.4 million metric tons of CO2 through our energy efficiency programs.
  • Surpassed our goals for Step Up and Power Down, an initiative that engaged more than 1,275 companies in San Francisco and San Jose saving 51.1 GWh—equal to the electricity needed to power more than 5,200 homes for one year.
  • Brought the total number of interconnected private solar customers to about 300,000—and maintained one of the nation’s fastest processing times to connect them to the energy grid.
  • Received regulatory approval to build the infrastructure to support 7,500 level 2 electric-vehicle charging stations across Northern and Central California.
  • Contributed $28 million to charitable organizations through our Better Together Giving Program, designed to enrich educational opportunities, preserve our environment, promote emergency preparedness and support economic vitality.
  • Achieved industry-leading supplier diversity results, spending $2.85 billion—or 44.4 percent of our total spend—with businesses owned by women, minorities, service-disabled veterans and LGBTQ individuals.

Key Sustainability Indicators

Number of eligible customers enrolled in the California Alternative Rates for Energy program, which offers income-qualified customers a monthly discount on energy bills:
1.42 million
Percentage of PG&E’s overall procurement with diverse certified suppliers:
44.4% Full list of indicators