Key Sustainability Indicators
Business
- √
- target met or exceeded
- —
- target not met
| Metric | 2015 Target | 2015 Result | Meets Target | 2016 Target |
|---|---|---|---|---|
| Gas Operations | ||||
| Strength-Tested Transmission Pipeline (miles) |
74 | 79 | √ target met or exceeded | 80 |
| Transmission Pipeline Replacement (miles) |
11 | 19 | √ target met or exceeded | 8 |
| Valves Automated (number of valves) |
27 | 27 | √ target met or exceeded | 26 |
| Retrofitted Transmission Pipeline (miles) |
55 | 72 | √ target met or exceeded | 111 |
| Gas Dig-Ins Footnote 1 (dig-ins per 1,000 Underground Service Alert tickets) |
2.06 | 2.11 | — target not met | 2.03 |
| Electric Operations | ||||
| System Average Interruption Frequency Index (SAIFI) average number of outages per customer |
0.957 | 0.871 | √ target met or exceeded | 0.892 |
| System Average Interruption Duration Index (SAIDI) average duration of outages per customer in minutes |
106.6 | 96.0 | √ target met or exceeded | 96.3 |
| Customer Average Interruption Duration Index (CAIDI) average restoration time per outage in minutes |
111.4 | 110.2 | √ target met or exceeded | 108.0 |
| Nuclear Operations | ||||
| Unit 1 Performance Indicator Footnote 2 | 94.20 | 99.44 | √ target met or exceeded | 98.70 |
| Unit 2 Performance Indicator Footnote 2 | 94.20 | 99.83 | √ target met or exceeded | 98.70 |
| Compliance and Risk Management | ||||
| Employees Completing Annual Compliance and Ethics Training | 99.8% | 99.9% | √ target met or exceeded | 99.8% |
| Management Employees Completing Annual Code of Conduct Training | 99.8% | 99.8% | √ target met or exceeded | 99.8% |
- 1. Total number of third-party dig-ins—damage from a third party resulting in repair or replacement of an underground facility. Definition of exclusions slightly adjusted in 2016 to align with benchmarks. Return to table
- 2. Refers to 12 performance indicators for nuclear power generation reported to the Institute of Nuclear Power Operations and compared to industry benchmarks. Return to table
Safety
- √
- target met or exceeded
- —
- target not met
| Metric | 2015 Target | 2015 Result | Meets Target | 2016 Target |
|---|---|---|---|---|
| Public Safety | ||||
| Leak Repair Performance Footnote 1 (number at year-end) |
100 or fewer | 94 | √ target met or exceeded | 100 or fewer |
| Gas Emergency Response Footnote 2 (minutes) |
21.00 | 20.33 | √ target met or exceeded | 21.00 |
| Transmission & Distribution Wires Down Footnote 3 (number of instances) |
2,540 | 2,572 | — target not met | 2,572 |
| Electric Emergency Response Footnote 4 (percentage within 60 minutes) |
95.0% | 97.1% | √ target met or exceeded | 97.5% |
| Workplace Safety | ||||
| Lost Workday Case Rate Footnote 5 | 0.330 | 0.372 | — target not met | 0.320 |
| Serious Preventable Motor Vehicle Incident Rate Footnote 6 | 0.239 | 0.266 | — target not met | 0.239 |
| Timely Reporting of Injuries Footnote 7 | N/A | N/A | N/A | 67.1% |
- 1. Number of grade 2 and 2+ leaks open at year-end. Grade 2 and 2+ leaks are minor and non-hazardous. Return to table
- 2. Average response time that a Gas Service Representative or a qualified first responder takes to respond to the site of an immediate response gas emergency order. Return to table
- 3. Number of instances where an electric transmission or primary distribution conductor is broken and falls from its intended position to rest on the ground or a foreign object (e.g., trees, vehicles, fences or other structures). Return to table
- 4. Percentage of time PG&E personnel are on-site within 60 minutes after receiving a 911 electric-related call, with on-site defined as arriving at the premises where the 911 agency personnel are standing by. Return to table
- 5. Number of Lost Workday cases incurred per 200,000 hours worked. A Lost Workday case is a current year OSHA Recordable incident that has resulted in at least one lost workday. Return to table
- 6. Measures only those incidents considered to be serious, rather than all incidents that were otherwise preventable. Return to table
- 7. New measure for 2016. Measures percentage of work-related injuries reported to PG&E’s 24/7 Nurse Report Line within one day of the incident. Return to table
Customers and Communities
- √
- target met or exceeded
- —
- target not met
| Metric | 2015 Target | 2015 Result | Meets Target | 2016 Target |
|---|---|---|---|---|
| Customer Satisfaction | ||||
| Customer Satisfaction Score Footnote 1 | 77.2 | 75.5 | — target not met | 75.7 |
| Gas and Electric Meter Billing Accuracy Footnote 2 (percentage of bills) |
99.75% | 99.80% | √ target met or exceeded | 99.73% |
| Energy Affordability | ||||
| Energy Savings Assistance Program (number of homes weatherized) |
100,000 | 100,573 | √ target met or exceeded | 100,000 |
| California Alternative Rates for Energy (number of eligible customers enrolled) |
1,390,000 | 1,423,989 | √ target met or exceeded | 1,419,000 |
| Customer Energy Efficiency Footnote 3 | ||||
| Electricity Saved (GWh) | 980 | 1,392 | √ target met or exceeded | 1,236 |
| Natural Gas Saved (million therms) | 15.4 | 23.4 | √ target met or exceeded | 18.4 |
| Generation Capacity Avoided (MW) | 154 | 295 | √ target met or exceeded | 226 |
| Community Investments | ||||
| Charitable Contributions (percentage of pre-tax earnings from operations) |
1.1% | 1.3% | √ target met or exceeded | 1.1% |
| Supplier Diversity | ||||
| Spending on Certified Diverse Suppliers (percentage) |
41.0% | 44.0% | √ target met or exceeded | 42.0% |
- 1. Overall satisfaction of customers with the products and services offered by PG&E, as measured through a quarterly survey. Each year, we calibrate our customer satisfaction performance using results from J.D. Power’s Utility Customer Satisfaction Studies. This comparison helps us set our goal each year, as we aim to achieve second quartile performance in customer satisfaction. Return to table
- 2. Refers to the percentage of bills that are not adjusted after being mailed to the customer. Each year, a very small percentage of bills must be estimated, largely due to intermittent connectivity (similar to a cell phone temporarily losing its connection). Return to table
- 3. Data refers to annual energy savings or the first-year impacts associated with installed customer energy efficiency projects. Targets are based on mandated energy efficiency savings as agreed upon with the CPUC. Return to table
Employees
- √
- target met or exceeded
- —
- target not met
| Metric | 2015 Target | 2015 Result | Meets Target | 2016 Target |
|---|---|---|---|---|
| Employee Engagement | ||||
| Employee Engagement Index Footnote 1, Footnote 2 | N/A | N/A | N/A | 76 |
| Employee Volunteer Hours | 79,000 | 87,000 | √ target met or exceeded | 90,000 |
| Employee Giving Campaign Pledges/Donations ($ million) |
$7.7 | $7.9 | √ target met or exceeded | $7.9 |
| Career Pathways | ||||
| Training Effectiveness Footnote 3 | 4.31 | 4.44 | √ target met or exceeded | 4.45 |
| PowerPathway graduates hired into industry jobs (percentage) |
82% | 90% | √ target met or exceeded | 82% |
| Health and Wellness | ||||
| Workforce Unavailable Due to Health Footnote 4 | 7.5% | 7.4% | √ target met or exceeded | 7.2% |
- 1. Percentage of favorable responses to questions on employee survey that measure employee engagement. Return to table
- 2. There is no 2015 target or result because PG&E’s employee survey is fielded every two years, a best practice among companies, to allow more time to execute on action plans to address issues identified in the survey. Return to table
- 3. Measures the effectiveness of PG&E’s internal training program on a five point scale through client surveys on predictive data from employees on their ability to use training on the job. Return to table
- 4. Percentage of full-time employees unavailable for work either due to long-term or short-term health reasons. Return to table
Environment
- √
- target met or exceeded
- —
- target not met
| Metric | 2015 Target | 2015 Result | Meets Target | 2016 Target |
|---|---|---|---|---|
| Compliance | ||||
| Agency Inspections Without a Written Enforcement Action | 90% | 91% | √ target met or exceeded | 90% |
| Buildings and Operations | ||||
| Additional Energy Use Reduction Footnote 1 | 2.5% | 1.9% | — target not met | 2.0% |
| Additional Water Use Reduction Footnote 2 | 4.5% | 7.8% | √ target met or exceeded | 3.5% |
| Waste Diversion Rate Footnote 3 | 80% | 79% | — target not met | 80% |
| Natural Resource Stewardship | ||||
| “Bird-Safe” Utility Pole Retrofits | 2,000 | 2,161 | √ target met or exceeded | 2,000 |
| Clean Energy | ||||
| Renewable Portfolio Standard (average percentage of renewable energy delivered to customers, 2014 to 2016) |
23% | 29.5% | √ target met or exceeded | Average of 23% over 2014 to 2016 period |
| Supplier Sustainability | ||||
| Supplier Environmental Performance Standards Footnote 4 | 65% | 74% | √ target met or exceeded | 70% |
- 1. Energy use is measured in MMBtus and the 167 sites include offices and service yards. In 2016, PG&E changed its methodology to measure energy use reduction on a square-foot basis. Return to table
- 2. Water use is measured in gallons and the 132 sites include offices and service yards. In 2016, PG&E changed its methodology to measure water use reduction on a square-foot basis. Return to table
- 3. The waste metric measures the diversion rate in the final quarter of each year and includes all non-hazardous municipal waste at 115 office facilities and service yards. Return to table
- 4. Represents the percentage of top-tier suppliers that achieve a score of three or higher on a five-point scale relative to key elements of PG&E’s Supplier Environmental Performance Standards, using supplier responses to an annual survey conducted by the Electric Utility Industry Sustainable Supply Chain Alliance. Return to table