PG&E emplyee speaking with customer

Engaging Stakeholders

To meet PG&E’s fundamental role as an energy company—delivering safe, reliable, affordable and clean energy to customers—we actively engage with a wide range of stakeholders. By collaborating with customers, communities, employees, suppliers, investors and outside experts, we are better able to understand their needs, keep them informed of our progress and work toward mutually beneficial outcomes.

Our Approach

Memebers of the Sustainability Advisory Council meeting in a conference room

PG&E convenes national panel of advisers to guide focus on sustainability

PG&E’s commitment to sustainability took a big step forward when we convened our first meeting with a newly formed advisory council on sustainability. Company leaders and council members focused on the need for PG&E to further its sustainability work by creating a unified approach that firmly grounds corporate strategy in the concerns, aspirations and capabilities of the communities that make up its service area.

The Council, which will convene twice a year, identified a number of high-level opportunities, including:

  • Preparing California’s next-generation workforce and leaders in the energy industry by collaborating with schools to develop students who are growing up in a culture that values sustainability
  • Focusing on reducing emissions—not just to meet greenhouse gas-reduction goals, but also to improve public health, particularly in underserved communities
  • Highlighting the urgency of decarbonizing transportation and encouraging purchases of zero-emission and alternative fuel vehicles
  • Cultivating new partners in Silicon Valley and other centers of innovation to help lead change

PG&E’s Chief Sustainability Officer convened a Sustainability Advisory Council, which includes community and environmental leaders, policy experts and business entrepreneurs. The nine-person group engages regularly with PG&E leaders to identify new areas of opportunity, inspire collaboration with new partners and help elevate issues within and outside PG&E.

With a great diversity of stakeholders, PG&E is also focused on localizing our presence and strategies in the communities we serve. This includes formally empowering our teams to work more effectively together at the local level and better incorporating local needs and concerns into our operating decisions. We have built local cross-functional leadership teams that meet regularly to address local issues. The teams are led by local managers and include representatives from across the business.

Throughout the year, PG&E also convenes a Community Advisory Council comprised of leaders representing the diverse constituencies we serve, including local businesses, workforce development groups, and community organizations. The Council provides a forum for these stakeholders to share feedback and engage in an ongoing dialogue with PG&E about issues of importance to them and the communities they represent.

We also convene a Communities of Color Advisory Group focused on diversity outreach and engagement, led by PG&E’s low-income program team in our customer organization.

Because PG&E is regulated by numerous federal, state, regional and local government agencies, we also engage through the regulatory process in numerous multi-stakeholder public processes convened by the California Public Utilities Commission, the Federal Energy Regulatory Commission, the Nuclear Regulatory Commission and other regulatory agencies.

The chart below highlights some of our channels of engagement with stakeholder groups and how we are working to meet their expectations of PG&E.

Customers How We Engage
  • 5.3 million electric accounts
  • 4.4 million natural gas accounts
  • Local cross-functional leadership teams that meet regularly to address local issues
  • Channel of choice for communication: text, email or phone
  • Customer satisfaction surveys, focus groups and other research
  • Online energy management and bill pay options
  • Self-service capabilities like reconnecting service via Interactive Voice Response technology
  • Social media platforms
  • Communications in multiple languages and formats
  • Communities of Color Advisory Group focused on diversity outreach and engagement
  • Open houses on key projects
  • Customer account and service representatives
  • Customer call centers and local offices
Communities How We Engage
  • Emergency first responders
  • Community organizations
  • Environmental organizations
  • Economic development organizations
  • Local public safety teams
  • Workshops, training and practice drills with local emergency agencies and first responders
  • Community Advisory Council with leaders representing diverse constituencies we serve
  • Participation in coalitions and networks, such as Ceres, California Environmental Dialogue and the Silicon Valley Leadership Group
  • Active participation of officers and other employees on nonprofit boards
  • Employee volunteers
  • Meetings, conferences and community events
  • Support for local programs through community investments
Employees How We Engage
  • Current employees
  • Prospective employees
  • Retirees
  • Labor unions
  • Biennial employee engagement survey
  • Employee Resource Groups
  • Awards recognizing employee leadership on safety, diversity, volunteering, innovation and the environment
  • Mentoring program
  • Health and wellness: 24/7 nurse hotline, Employee Assistance Program, and Peer Volunteer Network
  • Workforce recruiting and training programs
  • Employee and retiree newsletters
  • Training and skills development, including leadership development
  • Labor and management joint engagement on key topics
  • Here to Help Hotline for any employee who encounters a stakeholder with a grievance
Investors How We Engage

As of December 31, 2015:

  • Approximately 80 percent of PG&E Corporation shares were held by institutional investors
  • The top 10 institutional investors owned approximately 41 percent of our stock
  • Quarterly earnings calls and news releases
  • One-on-one meetings and industry conferences
  • Required disclosures
  • Discussions with institutional investors regarding corporate governance
  • Investor relations communications (as-necessary and scheduled correspondence)
  • Engagement with socially responsible investors
Suppliers How We Engage
  • Diverse suppliers (women-, minority-, service-disabled-veteran- and LGBT-owned businesses)
  • Local suppliers
  • Small suppliers
  • Non-diverse prime suppliers
  • Supplier Diversity Program with specific spending targets
  • Workshops and capacity-building training that support safe, cyber-secure, green and thriving diverse suppliers
  • Technical assistance and training programs for suppliers, many in conjunction with community organizations
  • Annual Responsible Supplier of the Year Awards
  • Supplier Sustainability Program
  • Engagement with the Electric Utility Industry Sustainable Supply Chain Alliance and the California Utilities Diversity Council
  • Facilitating supplier mentoring relationships
  • Engagement with local and national diverse business organizations





Customers and Communities




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