PG&E employee working on a utility pole


For PG&E, nothing is more important than the safety of the public and our workforce. Our commitment to safety is deeply ingrained in our business, guiding the operating strategies for today and our plans for tomorrow.

As we continue to institutionalize the lessons learned from the tragic gas pipeline rupture in San Bruno six years ago, PG&E’s progress can be seen in the substantial upgrades we’ve made to our energy systems, our close coordination with emergency officials and a culture where safety is the unwavering principle behind everything that we do.


  • Continued to build a culture where employees feel empowered to speak up if they see any potential safety, security or compliance concerns.
  • Maintained a publicly available dashboard of public safety metrics across our operating lines of business.
  • Completed safety leadership workshops to align our leaders around PG&E’s safety strategy and equip them with the tools they need to support their teams in building a safety-first climate.
  • Continued to make safety performance the single largest driver for annual at-risk performance-based pay.
  • Hosted nearly 700 training workshops to better prepare firefighters, police, public works officials and other authorities to respond to emergencies involving electricity and natural gas.
  • Partnered with local Fire Safe Councils on fire prevention efforts during California’s wildfire season.
  • Conducted significant outreach to emphasize the importance of calling 811 before any excavation project.
  • Conducted more than 2,900 interactive electric and gas safety demonstrations for students, youth groups, contractors, emergency personnel and customers throughout our service area.
  • Implemented a contractor safety program to ensure our commitment to public and workplace safety extends to anyone performing work for PG&E.
  • Continued to integrate health and wellness into our safety organization to allow for a more comprehensive approach to evaluating health and safety programs.

Key Sustainability Indicators

Average response time to gas odor reports, top decile performance among natural gas providers:
20.33 minutes
Percentage of time PG&E personnel were on-site within 60 minutes after receiving a 911 electric-related call:
97.1% Full list of indicators





Customers and Communities




GRI Index