Global Reporting Initiative

PG&E is committed to continuous improvement when it comes to how we report our impacts and sustainable business strategies, and we use the Global Reporting Initiative (GRI) as an important guide and reference point. The table below shows how this report aligns with GRI’s Sustainability Reporting Guidelines versions G4 and 3.1, including the Electric Utility Sector Supplement. While we are working toward meeting the GRI reporting protocols, for several indicators below we currently only partially meet the recommended standard.

General Standard Disclosures

G4 Indicator G3.1 Indicator Description 2016 Report Location
Strategy and Analysis
G4-1 1.1 Statement from the most senior decision-maker Message from the Chairman and CEO
G4-2 1.2 Description of key impacts, risks, and opportunities Materiality
Key Sustainability Indicators
Organizational Profile
G4-3 2.1 Name of the organization Home Page
G4-4 2.2 Primary brands, products, and/or services PG&E Overview
G4-5 2.4 Location of organization’s headquarters PG&E Overview
G4-6 2.5 Countries in which the company has operations PG&E Overview
G4-7 2.6 Nature of ownership and legal form PG&E Overview
G4-8 2.7 Markets served PG&E Overview
G4-9 2.8 Scale of the reporting organization PG&E Overview
PG&E Corporation and Pacific Gas and Electric Company 2015 Annual Report (PDF)
G4-10 LA1 Gender breakdown of employees Diversity & Inclusion
G4-11 LA4 Percentage of employees covered by collective bargaining agreements Employee Engagement
G4-13 2.9 Significant changes during reporting period of organization’s size, structure, ownership or supply chain No significant changes
2.10 Awards received in the reporting period Recognition
G4-EU1 EU1 Installed capacity (MW) PG&E Overview
G4-EU2 EU2 Net energy output (GWh) PG&E Overview
G4-EU3 EU3 Number of residential, industrial, institutional, and commercial customer accounts PG&E Overview
G4-EU4 EU4 Length of transmission and distribution lines PG&E Overview
G4-EU5 EU5 Allocation of CO2-e emissions allowances PG&E Corporation’s Climate Change 2015 Information Request response (PDF), pg. 76-77
Commitments to External Initiatives
G4-14 4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization Risk Management
Ethics and Compliance
G4-15 4.12 Externally developed economic, environmental, and social charters Engaging Stakeholders
G4-16 4.13 Memberships in associations Public Policy Engagement
Climate Change
Identified Material Aspects and Boundaries
G4-17 2.3 Operational structure of the organization PG&E Overview
G4-18 3.5 Process for defining report content Materiality
G4-19 Material aspects identified Materiality
G4-20
G4-21
Boundaries of material aspects Throughout the report, when we refer to “PG&E” we are discussing all of PG&E Corporation and its subsidiaries, including Pacific Gas and Electric Company. For specific issues, data and discussion about other entities—such as suppliers or customers—may be disclosed.
G4-22 3.10 Explanation of the effect of any re-statements of information provided in earlier reports No significant re-statements of information
G4-23 3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report No significant changes in scope, boundary or measurement methods
3.6 Boundary for the report Throughout the report, when we refer to “PG&E” we are discussing all of PG&E Corporation and its subsidiaries, including Pacific Gas and Electric Company. For specific issues, data and discussion about other entities—such as suppliers or customers—may be disclosed.
3.7 Specific limitations on the scope or boundary of the report No significant limitations
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities Throughout the report, when we refer to “PG&E” we are discussing all of PG&E Corporation and its subsidiaries, including Pacific Gas and Electric Company.
3.9 Data measurement techniques and the bases of calculations Data measurement and bases of calculations are discussed throughout the report.
Stakeholder Engagement
G4-24 4.14 Stakeholder groups engaged by the organization Engaging Stakeholders
G4-25 4.15 Identification and selection of stakeholders Engaging Stakeholders
G4-26 4.16 Approaches to stakeholder engagement Engaging Stakeholders
Our Approach
Materiality
G4-27 4.17 Key topics and concerns raised through stakeholder engagement Engaging Stakeholders
Our Approach
Materiality
Report Profile
G4-28 3.1 Reporting period Home Page; 2015–2016
G4-29 3.2 Date of most recent previous report October 2015
G4-30 3.3 Reporting cycle Our Approach
Annual
G4-31 3.4 Contact point for questions regarding the report Feedback
G4-32 3.12 GRI index GRI Index
This report contains Standard Disclosures from the GRI Sustainability Reporting Guidelines.
G4-33 3.13 Policy and current practice with regard to seeking external assurance for the report PG&E has not sought external assurance of its Corporate Responsibility and Sustainability Report. However, some data (such as greenhouse gas emissions) are third-party verified; where this is the case, it is noted in the report.
Governance
G4-34 4.1 Governance structure of the organization, including committees overseeing sustainability Corporate Governance
Our Approach
G4-35 Process for delegating sustainability authority from board to executives Our Approach
G4-36 Executive-level position over sustainability efforts Our Approach
G4-37 4.4 Stakeholder consultation process on sustainability topics Engaging Stakeholders
G4-38 4.1 Composition of the highest governance body and committees 2016 PG&E Corporation and Pacific Gas and Electric Company Joint Proxy Statement (PDF), p. 24
G4-39 4.2 Indicate whether the Chair of the highest governance body is an executive officer 2016 PG&E Corporation and Pacific Gas and Electric Company Joint Proxy Statement (PDF), p. 22
G4-40 4.7 Process for determining the composition, qualifications, and expertise of the members of the highest governance body. 2016 PG&E Corporation and Pacific Gas and Electric Company Joint Proxy Statement (PDF), p. 25–26
G4-41 4.6 Processes for the highest governance body to ensure conflicts of interest are avoided 2016 PG&E Corporation and Pacific Gas and Electric Company Joint Proxy Statement (PDF), p. 22
G4-42 Roles in updating company sustainability statements and goals Our Approach
G4-44 4.10 Processes for evaluating the highest governance body’s own performance PG&E Corporate Governance Guidelines (PDF)
G4-46 4.9 Board oversight of sustainability risk management Our Approach
G4-47 4.9 Frequency of the highest governance body’s review of sustainability issues Our Approach
G4-48 Highest committee or position that formally reviews and approves the organization’s sustainability report This report has been approved by PG&E’s Chairman, CEO and President, as well as the company’s officers.
G4-51 4.5 Linkage between compensation and the organization’s performance Our Approach
G4-52 Process for determining remuneration 2016 PG&E Corporation and Pacific Gas and Electric Company Joint Proxy Statement (PDF), p. 40–57
G4-53 4.4 How stakeholders’ views are sought and taken into account regarding remuneration Corporate Governance
G4-56 Corporate mission and values, codes of conduct and principles Our Approach
Risk Management
Corporate Governance
Ethics and Compliance
G4-57 Mechanisms for seeking advice on ethical and lawful behavior PG&E Compliance and Ethics
G4-58 Mechanisms for reporting concerns about unethical or unlawful behavior PG&E Employee Code of Conduct—How to Raise Concerns

Specific Standard Disclosures

Material Aspect G4 Indicator G3.1 Indicator Description 2016 Report Location
Economic
Economic Performance Disclosure of Management Approach PG&E Corporation and Pacific Gas and Electric Company 2015 Annual Report (PDF)
G4-EC1 EC1 Direct economic value generated and distributed PG&E Overview
G4-EC2 EC2 Financial implications and other risks and opportunities for the organization’s activities due to climate change Climate Change
G4-EC3 EC3 Coverage of the organization’s defined benefit plan obligations PG&E Corporation and Pacific Gas and Electric Company 2015 Annual Report (PDF), p. 101–102
Indirect Economic Impacts Disclosure of Management Approach Our Approach
Energy Affordability
Community Investments
G4-EC7 EC8 Development and impact of infrastructure investments and services provided primarily for public benefit Community Investments
G4-EC8 EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts Community Investments
Nuclear Operations
Availability and Reliability Disclosure of Management Approach (G3.1 EU6) Clean Energy
G4-EU10 EU10 Planned capacity against projected electricity demand over the long term Clean Energy
Demand-Side Management Disclosure of Management Approach (G3.1 EU7) Customer Energy Efficiency
Demand Response
Research and Development Disclosure of Management Approach (G3.1 EU8) Electric Operations
Plant Decommissioning Disclosure of Management Approach (G3.1 EU9) Nuclear Operations
Environmental
Energy Disclosure of Management Approach Clean Energy
Customer Energy Efficiency
Buildings and Facilities
G4-EN3 EN3 Energy consumption within the organization PG&E Overview
Clean Energy
Buildings and Facilities
G4-EN4 EN3 Energy consumption outside of the organization PG&E Overview
Clean Energy
G4-EN6 EN5 Energy saved due to conservation and efficiency improvements Customer Energy Efficiency
Buildings and Facilities
G4-EN7 EN6 Initiatives to provide energy-efficient or renewable-energy-based products and services, and reductions in energy requirements as a result of these initiatives Engaging Customers
Energy Affordability
Customer Energy Efficiency
Demand Response
Solar and Distributed Generation
Clean Energy
Renewable Energy
Water Disclosure of Management Approach Water and Drought Response
G4-EN8 EN8 Total water withdrawal by source Water and Drought Response
G4-EN9 EN9 Water sources significantly affected by withdrawal of water Water and Drought Response
Hydroelectric Operations
Natural Resource Stewardship
Biodiversity Disclosure of Management Approach Natural Resource Stewardship
G4-EN12 EN12 Description of significant impacts of activities, products, and services on biodiversity Natural Resource Stewardship
G4-EN13 EN13 Habitats protected or restored Natural Resource Stewardship
Emissions Disclosure of Management Approach Climate Change
Buildings and Facilities
G4-EN15 EN16 Direct greenhouse gas emissions (Scope 1) Climate Change
G4-EN16 EN16 Indirect greenhouse gas emissions (Scope 2) Climate Change
G4-EN17 EN17 Other relevant indirect greenhouse gas emissions (Scope 3) Climate Change
G4-EN18 EN19 Greenhouse gas emissions intensity Climate Change
G4-EN19 EN18 Reduction of greenhouse gas emissions Climate Change
G4-EN21 EN20 NOX, SOX, and other significant air emissions by type and weight Buildings and Facilities
Effluents and Waste Disclosure of Management Approach Compliance
Buildings and Facilities
G4-EN22 EN21 Total water discharge by quality and destination Water and Drought Response
G4-EN23 EN22 Total weight of waste by type and disposal method Buildings and Facilities
G4-EN24 EN23 Total number and volume of significant spills Compliance
G4-EN25 EN24 Weight of transported, imported, exported or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III and VIII Buildings and Facilities
Products and Services Disclosure of Management Approach Clean Energy
G4-EN27 EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation Clean Energy
Renewable Energy
Hydroelectric Operations
Conventional Sources
Nuclear Operations
Customer Energy Efficiency
Demand Response
Solar and Distributed Generation
Natural Resource Stewardship
Compliance Disclosure of Management Approach Compliance
G4-EN29 EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations Compliance
Transport Disclosure of Management Approach Greening Our Fleet
G4-EN30 EN29 Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce Greening Our Fleet
Supplier Environmental Assessment Disclosure of Management Approach Supplier Sustainability
G4-EN32 Percentage of new suppliers screened using environmental criteria Supplier Sustainability
Social
Employment Disclosure of Management Approach (G3.1 EU14 and EU16) Employees
Career Pathways
Workplace Safety
G4-LA1 LA2 Total number and rate of employee turnover by age group, gender and region Career Pathways
G4-LA2 LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees Health and Wellness
Our Benefits
G4-EU15 EU15 Percentage of employees eligible to retire in the next five years Career Pathways
Labor/Management Relations Disclosure of Management Approach Employee Engagement
Occupational Health and Safety Disclosure of Management Approach Building a Safety-First Culture
Workplace Safety
G4-LA6 LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region Workplace Safety
Training and Education Disclosure of Management Approach Career Pathways
G4-LA10 LA11 Programs for skills management and lifelong learning Career Pathways
Diversity and Equal Opportunity Disclosure of Management Approach Diversity and Inclusion
G4-LA12 LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity Diversity and Inclusion
2016 PG&E Corporation and Pacific Gas and Electric Company Joint Proxy Statement (PDF), p. 12–19
Local Communities Disclosure of Management Approach (G3.1 EU19) Engaging Stakeholders
Anti-Corruption Disclosure of Management Approach Ethics and Compliance
G4-SO4 SO3 Communication and training on anti-corruption policies and procedures Ethics and Compliance
G4-SO5 SO4 Confirmed incidents of corruption and actions taken Ethics and Compliance
Public Policy Disclosure of Management Approach Public Policy Engagement
G4-SO6 SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions Public Policy Engagement
Compliance Disclosure of Management Approach Ethics and Compliance
G4-SO8 SO8 Monetary value of significant fines for noncompliance with laws and regulations PG&E Overview
Disaster/Emergency Planning and Response Disclosure of Management Approach (G3.1 EU21) Public Safety
Customer Health and Safety Disclosure of Management Approach Public Safety
Product and Service Labeling Disclosure of Management Approach Customers and Communities
G4-PR5 PR5 Results of surveys measuring customer satisfaction Engaging Customers
Customer Privacy Disclosure of Management Approach Public Safety
Access Disclosure of Management Approach (G3.1 EU23) Energy Affordability
G4-EU28 EU28 Power outage frequency Electric Operations
G4-EU29 EU29 Average power outage duration Electric Operations
G4-EU30 EU30 Average plant availability factor by energy source Conventional Sources
Nuclear Operations
Provision of Information Disclosure of Management Approach (G3.1 EU24) Public Safety
Engaging Customers

Economic

Economic Performance
Disclosure of Management Approach
PG&E Corporation and Pacific Gas and Electric Company 2015 Annual Report (PDF)
G4 Indicator
G4-EC1
G3.1 Indicator
EC1
Description
Direct economic value generated and distributed
2016 Report Location
PG&E Overview
G4 Indicator
G4-EC2
G3.1 Indicator
EC2
Description
Financial implications and other risks and opportunities for the organization's activities due to climate change
2016 Report Location
Climate Change
G4 Indicator
G4-EC3
G3.1 Indicator
EC3
Description
Coverage of the organization’s defined benefit plan obligations
2016 Report Location
PG&E Corporation and Pacific Gas and Electric Company 2015 Annual Report, p. 101–102
Indirect Economic Impacts
Disclosure of Management Approach
Our Approach
Energy Affordability
Community Investments
G4 Indicator
G4-EC7
G3.1 Indicator
EC8
Description
Development and impact of infrastructure investments and services provided primarily for public benefit
2016 Report Location
Community Investments
G4 Indicator
G4-EC8
G3.1 Indicator
EC9
Description
Understanding and describing significant indirect economic impacts, including the extent of impacts
2016 Report Location
Community Investments
Nuclear Operations
Availability and Reliability
Disclosure of Management Approach (G3.1 EU6)
Clean Energy
G4 Indicator
G4-EU10
G3.1 Indicator
EU10
Description
Planned capacity against projected electricity demand over the long term
2016 Report Location
Clean Energy
Demand-Side Management
Disclosure of Management Approach (G3.1 EU7)
Customer Energy Efficiency
Demand Response
Research and Development
Disclosure of Management Approach (G3.1 EU8)
Electric Operations
Plant Decommissioning
Disclosure of Management Approach (G3.1 EU9)
Nuclear Operations

Environmental

Energy
Disclosure of Management Approach
Clean Energy
Customer Energy Efficiency
Buildings and Facilities
G4 Indicator
G4-EN3
G3.1 Indicator
EN3
Description
Energy consumption within the organization
2016 Report Location
PG&E Overview
Clean Energy
Buildings and Facilities
G4 Indicator
G4-EN4
G3.1 Indicator
EN3
Description
Energy consumption outside of the organization
2016 Report Location
PG&E Overview
Clean Energy
G4 Indicator
G4-EN6
G3.1 Indicator
EN5
Description
Energy saved due to conservation and efficiency improvements
2016 Report Location
Customer Energy Efficiency
Buildings and Facilities
G4 Indicator
G4-EN7
G3.1 Indicator
EN6
Description
Initiatives to provide energy-efficient or renewable-energy-based products and services, and reductions in energy requirements as a result of these initiatives
2016 Report Location
Engaging Customers
Energy Affordability
Customer Energy Efficiency
Demand Response
Solar and Distributed Generation
Clean Energy
Renewable Energy
Water
Disclosure of Management Approach
Water and Drought Response
G4 Indicator
G4-EN8
G3.1 Indicator
EN8
Description
Total water withdrawal by source
2016 Report Location
Water and Drought Response
G4 Indicator
G4-EN9
G3.1 Indicator
EN9
Description
Water sources significantly affected by withdrawal of water
2016 Report Location
Water and Drought Response
Hydroelectric Operations
Natural Resource Stewardship
Biodiversity
Disclosure of Management Approach
Natural Resource Stewardship
G4 Indicator
G4-EN12
G3.1 Indicator
EN12
Description
Description of significant impacts of activities, products, and services on biodiversity
2016 Report Location
Natural Resource Stewardship
G4 Indicator
G4-EN13
G3.1 Indicator
EN13
Description
Habitats protected or restored
2016 Report Location
Natural Resource Stewardship
Emissions
Disclosure of Management Approach
Climate Change
Buildings and Facilities
G4 Indicator
G4-EN15
G3.1 Indicator
EN16
Description
Direct greenhouse gas emissions (Scope 1)
2016 Report Location
Climate Change
G4 Indicator
G4-EN16
G3.1 Indicator
EN16
Description
Indirect greenhouse gas emissions (Scope 2)
2016 Report Location
Climate Change
G4 Indicator
G4-EN17
G3.1 Indicator
EN17
Description
Other relevant indirect greenhouse gas emissions (Scope 3)
2016 Report Location
Climate Change
G4 Indicator
G4-EN18
G3.1 Indicator
EN19
Description
Greenhouse gas emissions intensity
2016 Report Location
Climate Change
G4 Indicator
G4-EN19
G3.1 Indicator
EN18
Description
Reduction of greenhouse gas emissions
2016 Report Location
Climate Change
G4 Indicator
G4-EN21
G3.1 Indicator
EN20
Description
NOX, SOX, and other significant air emissions by type and weight
2016 Report Location
Buildings and Facilities
Effluents and Waste
Disclosure of Management Approach
Compliance
Buildings and Facilities
G4 Indicator
G4-EN22
G3.1 Indicator
EN21
Description
Total water discharge by quality and destination
2016 Report Location
Water and Drought Response
G4 Indicator
G4-EN23
G3.1 Indicator
EN22
Description
Total weight of waste by type and disposal method
2016 Report Location
Buildings and Facilities
G4 Indicator
G4-EN24
G3.1 Indicator
EN23
Description
Total number and volume of significant spills
2016 Report Location
Compliance
G4 Indicator
G4-EN25
G3.1 Indicator
EN24
Description
Weight of transported, imported, exported or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III and VIII
2016 Report Location
Buildings and Facilities
Products and Services
Disclosure of Management Approach
Clean Energy
G4 Indicator
G4-EN27
G3.1 Indicator
EN26
Description
Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation
2016 Report Location
Clean Energy
Renewable Energy
Hydroelectric Operations
Conventional Sources
Nuclear Operations
Customer Energy Efficiency
Demand Response
Solar and Distributed Generation
Natural Resource Stewardship
Compliance
Disclosure of Management Approach
Compliance
G4 Indicator
G4-EN29
G3.1 Indicator
EN28
Description
Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations
2016 Report Location
Compliance
Transport
Disclosure of Management Approach
Greening Our Fleet
G4 Indicator
G4-EN30
G3.1 Indicator
EN29
Description
Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce
2016 Report Location
Greening Our Fleet
Supplier Environmental Assessment
Disclosure of Management Approach
Supplier Sustainability
G4 Indicator
G4-EN32
G3.1 Indicator
Description
Percentage of new suppliers screened using environmental criteria
2016 Report Location
Supplier Sustainability

Social

Employment
Disclosure of Management Approach
Employees
Career Pathways
Workplace Safety
G4 Indicator
G4-LA1
G3.1 Indicator
LA2
Description
Total number and rate of employee turnover by age group, gender and region
2016 Report Location
Career Pathways
G4 Indicator
G4-LA2
G3.1 Indicator
LA3
Description
Benefits provided to full-time employees that are not provided to temporary or part-time employees
2016 Report Location
Health and Wellness
Our Benefits
G4 Indicator
G4-EU15
G3.1 Indicator
EU15
Description
Percentage of employees eligible to retire in the next five years
2016 Report Location
Career Pathways
Labor/Management Relations
Disclosure of Management Approach
Employee Engagement
Occupational Health and Safety
Disclosure of Management Approach
Building a Safety-First Culture
Workplace Safety
G4 Indicator
G4-LA6
G3.1 Indicator
LA7
Description
Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region
2016 Report Location
Workplace Safety
Training and Education
Disclosure of Management Approach
Career Pathways
G4 Indicator
G4-LA10
G3.1 Indicator
LA11
Description
Programs for skills management and lifelong learning
2016 Report Location
Career Pathways
Diversity and Equal Opportunity
Disclosure of Management Approach
Diversity and Inclusion
2016 PG&E Corporation and Pacific Gas and Electric Company Joint Proxy Statement (PDF), p. 12–19
G4 Indicator
G4-LA12
G3.1 Indicator
LA13
Description
Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity
2016 Report Location
Diversity and Inclusion
2015 PG&E Corporation and Pacific Gas and Electric Company Joint Proxy Statement, p. 3-10
Local Communities
Disclosure of Management Approach (G3.1 EU19)
Engaging Stakeholders
Anti-Corruption
Disclosure of Management Approach
Ethics and Compliance
G4 Indicator
G4-SO4
G3.1 Indicator
SO3
Description
Communication and training on anti-corruption policies and procedures
2016 Report Location
Ethics and Compliance
G4 Indicator
G4-SO5
G3.1 Indicator
SO4
Description
Confirmed incidents of corruption and actions taken
2016 Report Location
Ethics and Compliance
Public Policy
Disclosure of Management Approach
Public Policy Engagement
G4 Indicator
G4-SO6
G3.1 Indicator
SO6
Description
Total value of financial and in-kind contributions to political parties, politicians, and related institutions
2016 Report Location
Public Policy Engagement
Compliance
Disclosure of Management Approach
Ethics and Compliance
G4 Indicator
G4-SO8
G3.1 Indicator
SO8
Description
Monetary value of significant fines for noncompliance with laws and regulations
2016 Report Location
PG&E Overview
Disaster/Emergency Planning and Response
Disclosure of Management Approach (G3.1 EU21)
Public Safety
Customer Health and Safety
Disclosure of Management Approach
Public Safety
Product and Service Labeling
Disclosure of Management Approach
Customers and Communities
G4 Indicator
G4-PR5
G3.1 Indicator
PR5
Description
Results of surveys measuring customer satisfaction
2016 Report Location
Engaging Customers
Customer Privacy
Disclosure of Management Approach
Public Safety
Access
Disclosure of Management Approach (G3.1 EU23)
Energy Affordability
G4 Indicator
G4-EU28
G3.1 Indicator
EU28
Description
Power outage frequency
2016 Report Location
Electric Operations
G4 Indicator
G4-EU29
G3.1 Indicator
EU29
Description
Average power outage duration
2016 Report Location
Electric Operations
G4 Indicator
G4-EU30
G3.1 Indicator
EU30
Description
Average plant availability factor by energy source
2016 Report Location
Conventional Sources
Nuclear Operations
Provision of Information
Disclosure of Management Approach (G3.1 EU24)
Public Safety
Engaging Customers

Forward-Looking Statements

This Corporate Responsibility and Sustainability Report, including the Messages from the Chairman and Chief Sustainability Officer, contain forward-looking statements regarding our strategic plans that have been shaped by an assessment of risks and opportunities that management have determined are material to our long-term corporate sustainability.

These plans, the assessment, and the underlying assumptions and forecasts on which they are based, are necessarily subject to various risks and uncertainties, the realization or resolution of which may be outside of management’s control. Actual results could differ materially from those expressed or implied in the forward-looking statements. For a discussion of some of the factors that could cause actual results to differ materially, please see our reports filed with the Securities and Exchange Commission, including our Annual Report on Form 10-K for the year ended December 31, 2015 (the “2015 Annual Report”) and the Quarterly Reports on Form 10-Q for the quarters ended March 31 and June 30.

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