Key Sustainability Indicators
Business
- √
- target met or exceeded
- —
- target not met
| Metric | 2014 Target | 2014 Result | Meets Target | 2015 Target |
|---|---|---|---|---|
| Gas Operations | ||||
| Strength-Tested Transmission Pipeline (miles) |
183 | 190 | √ | 74.2 |
| Transmission Pipeline Replacement (miles) |
31 | 23 | — | 10.7 |
| Valves Automated (number of valves) |
75 | 74 | — | 27 |
| Retrofitted Transmission Pipeline (miles) |
67 | 72 | √ | 54.6 |
| Gas Asset Mapping Duration1 (average number of days) |
32 | 29 | √ | 30 |
| Gas Dig-Ins2 (dig-ins per 1,000 Underground Service Alert tickets) |
2.60 | 2.42 | √ | 2.06 |
| Electric Operations | ||||
| System Average Interruption Frequency Index (average number of outages per customer) |
1.029 | 0.967 | √ | 0.957 |
| System Average Interruption Duration Index (average duration of outages per customer in minutes) |
115.0 | 110.2 | √ | 106.6 |
| Customer Average Interruption Duration Index (average restoration time per outage in minutes) |
111.8 | 114.0 | — | 111.4 |
| Nuclear Operations | ||||
| Unit 1 Performance Indicator3 | 94.00 | 84.22 | — | 94.20 |
| Unit 2 Performance Indicator3 | 88.00 | 84.43 | — | 94.20 |
| Compliance and Risk Management | ||||
| Employees Completing Annual Compliance and Ethics Training | 99.8% | 99.8% | √ | 99.8% |
| Management Employees Completing Annual Code of Conduct Training | 99.8% | 99.8% | √ | 99.8% |
- 1Time required for gas asset information to be entered into PG&E’s gas mapping system after construction is completed. This metric will not appear as a future Key Sustainability Indicator due to the achievement of long-term goals and completion of work commitments.
- 2 Total number of third party dig-ins—damage from a third party resulting in repair or replacement of an underground facility.
- 3 Refers to 12 performance indicators for nuclear power generation reported to the Institute of Nuclear Power Operations and compared to industry benchmarks.
Safety
- √
- target met or exceeded
- —
- target not met
| Metric | 2014 Target | 2014 Result | Meets Target | 2015 Target |
|---|---|---|---|---|
| Public Safety | ||||
| Leak Repair Performance1 (number at year-end) |
500 or fewer | 120 | √ | 100 or fewer |
| Gas Emergency Response2 (minutes) |
21.00 | 19.95 | √ | 21.00 |
| Transmission & Distribution Wires Down3 (number of instances) |
2,400 | 2,615 | — | 2,540 |
| Electric Emergency Response4 (percentage within 60 minutes) |
93.6% | 94.1% | √ | 95.0% |
| Workplace Safety | ||||
| Lost Workday Case Rate5 | 0.271 | 0.376 | — | 0.330 |
| Serious Preventable Motor Vehicle Incident Rate6 | 0.22 | 0.27 | — | 0.24 |
- 1 Number of grade 2 and 2+ leaks open at year-end. Grade 2 and 2+ leaks are minor and non-hazardous.
- 2 Average response time that a Gas Service Representative or a qualified first responder takes to respond to the site of an immediate response gas emergency order.
- 3 Number of instances where an electric transmission or primary distribution conductor is broken and falls from its intended position to rest on the ground or a foreign object (e.g., trees, vehicles, fences or other structures).
- 4 Percentage of time PG&E personnel are on-site within 60 minutes after receiving a 911 electric-related call, with on-site defined as arriving at the premises where the 911 agency personnel are standing by.
- 5 Number of Lost Workday cases incurred per 200,000 hours worked. A Lost Workday case is a current year OSHA Recordable incident that has resulted in at least one lost workday.
- 6 Measures only those incidents considered to be serious, rather than all incidents that were otherwise preventable.
Customers
- √
- target met or exceeded
- —
- target not met
| Metric | 2014 Target | 2014 Result | Meets Target | 2015 Target |
|---|---|---|---|---|
| Customer Satisfaction | ||||
| Customer Satisfaction Score1 | 75.7 | 76.5 | √ | 77.2 |
| Gas and Electric Meter Billing Accuracy2 (percentage of bills) |
99.77% | 99.79% | √ | 99.75% |
| Energy Affordability | ||||
| Energy Savings Assistance Program (number of homes weatherized) |
122,296 | 123,546 | √ | 100,000 |
| California Alternative Rates for Energy (number of eligible customers enrolled) |
1,418,000 | 1,413,334 | — | 1,390,000 |
| Customer Energy Efficiency3 | ||||
| Electricity Saved (GWh) | 832 | 1,084 | √ | 980.5 |
| Natural Gas Saved (million therms) | 20.9 | 29.6 | √ | 15.4 |
| Generation Capacity Avoided (MW) | 132 | 197 | √ | 154 |
- 1 Overall satisfaction of customers with the products and services offered by PG&E, as measured through a quarterly survey. Each year, we benchmark our survey with customers of best-in-class performing utilities from J.D. Power’s Customer Satisfaction Index. This helps us set our goal each year, as we aim to achieve top quartile performance in customer satisfaction.
- 2 Refers to the percentage of bills that are not adjusted after being mailed to the customer. Each year, a very small percentage of bills must be estimated, largely due to intermittent connectivity (similar to a cell phone temporarily losing its connection).
- 3 Data refers to annual energy savings or the first-year impacts associated with installed customer energy efficiency projects. Targets are based on mandated energy efficiency savings as agreed upon with the CPUC.
Employees
- √
- target met or exceeded
- —
- target not met
| Metric | 2014 Target | 2014 Result | Meets Target | 2015 Target |
|---|---|---|---|---|
| Employee Engagement | ||||
| Employee Engagement Index1, 2 | 75 | 70 | — | — |
| Employee Volunteer Hours | 50,000 | 75,000 | √ | 79,000 |
| Employee Giving Campaign Pledges/Donations ($ million) |
$6.8 | $7.3 | √ | $7.7 |
| Employee Development | ||||
| Training Effectiveness3 | 4.11 | 4.29 | √ | 4.31 |
| Diversity and Inclusion | ||||
| Diversity and Inclusion Index2, 4 | 75 | 70 | — | — |
| Health and Wellness | ||||
| Workforce Unavailable Due to Health5 | 8.0% | 7.7% | √ | 7.5% |
- 1 Percentage of favorable responses to questions on employee survey that measure employee engagement.
- 2 There is no 2015 target because PG&E’s employee survey is fielded every two years, a best practice among companies, to allow more time to execute on action plans to address issues identified in the survey.
- 3 Measures the effectiveness of PG&E’s internal training program on a five point scale through client surveys on predictive data from employees on their ability to use training on the job.
- 4 Percentage of favorable responses to questions on employee survey that are indicative of an environment where diversity is valued and inclusion is practiced.
- 5 Percentage of full-time employees unavailable for work either due to long-term or short-term health reasons.
Economic Vitality
- √
- target met or exceeded
- —
- target not met
| Metric | 2014 Target | 2014 Result | Meets Target | 2015 Target |
|---|---|---|---|---|
| Workforce Development | ||||
| PowerPathway Graduates Hired into Industry Jobs (percentage) | 82% | 82% | √ | 82% |
| Energy Efficiency Workforce Education and Training | ||||
| Pacific Energy Center | ||||
| Number of training sessions | 150 | 193 | √ | 150 |
| Number of consultations | 140 | 149 | √ | 140 |
| Energy Training Center | ||||
| Number of training sessions | 124 | 117 | — | 124 |
| Number of consultations | 40 | 67 | √ | 40 |
| Food Service Technology Center | ||||
| Number of seminars | 30 | 47 | √ | 30 |
| Number of consultations | 1,000 | 1,016 | √ | 1,000 |
| Supplier Diversity | ||||
| Spending on Certified Diverse Suppliers (percentage) | 40.0% | 40.9% | √ | 41.0% |
| Community Investments | ||||
| Charitable Contributions (percentage of pre-tax earnings from operations) | 1.1% | 1.3% | √ | 1.1% |
Environment
- √
- target met or exceeded
- —
- target not met
| Metric | 2014 Target | 2014 Result | Meets Target | 2015 Target |
|---|---|---|---|---|
| Compliance | ||||
| Agency Inspections Without a Written Enforcement Action | 90% | 93% | √ | 90% |
| Buildings and Operations | ||||
| Additional Energy Use Reduction1 | 3.5% | 8.1% | √ | 2.5% |
| Additional Water Use Reduction2 | 1.6% | 13% | √ | 4.5% |
| Waste Diversion Rate3 | 80% | 81% | √ | 80% |
| Natural Resource Stewardship | ||||
| “Bird-Safe” Utility Pole Retrofits | 2,000 | 2,089 | √ | 2,000 |
| Clean Energy | ||||
| Renewable Portfolio Standard (average percentage of renewable energy delivered to customers, 2014 to 2016) |
23% | 27% | √ | Average of 23% over 2014 to 2016 period |
| Supplier Sustainability | ||||
| Supplier Environmental Performance Standards4 | 60% | 72% | √ | 65% |
- 1 Energy use is measured in MMBtus and the 167 sites include offices and service yards.
- 2 Water use is measured in gallons and the 132 sites include offices and service yards.
- 3 The waste metric measures the diversion rate in the final quarter of each year and includes all non-hazardous municipal waste at 115 office facilities and service yards.
- 4 Represents the percentage of top-tier suppliers that achieve a score of three or higher on a five-point scale relative to key elements of PG&E’s Supplier Environmental Performance Standards, using supplier responses to an annual survey conducted by the Electric Utility Industry Sustainable Supply Chain Alliance.