At PG&E, our aim is to provide safe, reliable, affordable and clean energy to our nearly 16 million customers. With an eye to the future, we are making significant investments in our gas and electric systems to modernize our infrastructure and deliver on this promise. We are adding more clean and renewable sources to our energy mix, strengthening the safety and reliability of our system, and building a smarter, more resilient grid that will provide the backbone for our customers’ evolving energy-related needs. We call it the Grid of Things™, and it is our vision for a platform that will enable an increasingly sustainable future for California.


  • Hired a Chief Ethics and Compliance Officer, as part of our commitment to achieve a best-in-class ethics and compliance program.
  • Completed substantial work across our natural gas system, including decommissioning all known cast-iron pipe in our system and replacing it with stronger, more resilient and seismically sound pipe.
  • Delivered record electric reliability for the sixth straight year, as customers experienced the fewest service interruptions in PG&E’s history.
  • Led the way as the nation’s top utility for rooftop solar installations—and continued to plan for a future grid that can integrate even more solar and renewable energy, electric vehicles, and batteries distributed across the system
  • Made continued investments in solar, wind and other renewable energy resources—delivering an electric power mix comprised of 27 percent eligible renewable energy under California’s Renewable Portfolio Standard.
  • Maintained the nation’s largest investor-owned hydroelectric system—with a focus on working collaboratively to manage these resources during California’s drought.
  • Continued to safely operate the Diablo Canyon Power Plant, a vital energy resource for the state and a significant economic engine for the Central Coast.
  • Supported public policies that promote clean energy, workforce development, grid innovation and infrastructure investment within California and the nation.

Key Sustainability Indicators

19.9 minutes
Average response time to gas odor reports, top decile performance among natural gas utilities
0.97 interruptions
Average number of power interruptions per customer, the fewest in PG&E’s history

Our Materiality Matrix







Economic Vitality