Key Sustainability Indicators
Business
| Metric | 2013 Target | Meets Target | 2013 Result | 2014 Target |
|---|---|---|---|---|
| Gas Operations | ||||
| Pipeline Safety Enhancement Plan | ||||
| Strength-Tested Transmission Pipeline (miles) |
204 | √ | 238 | 183 |
| Transmission Pipeline Replacement (miles) |
64 | √ | 64 | 31 |
| Valves Automated (valves) |
75 | √ | 75 | 75 |
| Retrofitted Transmission Pipeline (miles) |
121 | — | 1161 | 1102 |
| Gas Pipeline Safety | ||||
| Validation of Transmission Pipeline Maximum Allowable Operating Pressure (miles) |
463 | √ | 463 | N/A3 |
| Gas Asset Mapping Duration4 (average number of days) |
90 | √ | 89 | 29 |
| Gas and Electric Dig-Ins5 (dig-ins per 1,000 Underground Service Alert tickets) |
3.90 | — | 4.46 | N/A |
| Gas Dig-Ins6 (dig-ins per 1,000 Underground Service Alert tickets) |
N/A | N/A | 2.74 | 2.60 |
| Nuclear Operations | ||||
| Nuclear Operations7 (quartile industry performance) |
First quartile | — | Second quartile (Unit 1) Third quartile (Unit 2) |
First quartile (Unit 1) Second quartile (Unit 2) |
| Electric Operations | ||||
| System Average Interruption Frequency Index—average number of outages per customer | 1.070 | √ | 1.067 | 1.029 |
| System Average Interruption Duration Index—average duration of outages per customer (minutes) | 121.6 | √ | 116.8 | 115.0 |
| Customer Average Interruption Duration Index—average restoration time per outage (minutes) | 113.6 | √ | 109.4 | 111.8 |
| Risk and Compliance Management | ||||
| Employees Completing Annual Compliance and Ethics Training | 99.8% | √ | 99.9% | 99.8% |
| Management Employees Completing Annual Code of Conduct Training | 99.8% | √ | 99.9% | 99.8% |
- 1 Pipeline retrofitted to accommodate inspection tools, and subsequently inspected. An additional 40 miles of pipeline retrofits were performed in 2013 through PG&E’s Integrity Management program.
- 2 Includes pipeline retrofits performed as part of the Pipeline Safety Enhancement Plan as well as through PG&E’s Integrity Management program.
- 3 PG&E completed validating the Maximum Allowable Operating Pressure for our entire gas transmission system in 2013.
- 4 Time required for gas asset information to be entered into PG&E’s gas mapping system after construction is completed.
- 5 Total number of third party dig-ins—damage from a third party resulting in repair or replacement of an underground facility.
- 6 New Key Sustainability Indicator.
- 7 Refers to 12 performance indicators for nuclear power generation reported to the Institute of Nuclear Power Operations and compared to industry benchmarks.
Safety
| Metric | 2013 Target | Meets Target | 2013 Result | 2014 Target |
|---|---|---|---|---|
| Public Safety | ||||
| Leak Repair Performance1 (number at year-end) |
1,000 or fewer | √ | 151 | 500 or fewer |
| Gas Emergency Response2 (minutes) |
22 | √ | 21.3 | 21 |
| Transmission & Distribution Wires Down3 (percent reduction from prior year) |
3% | √ | 21.4% | 20% |
| Electric Emergency Response4 (percentage within 60 minutes) |
88.3% | √ | 92.2% | 93.6% |
| Workplace Safety | ||||
| Lost Workday Case Rate5 | 0.240 | — | 0.326 | 0.271 |
| Serious Preventable Motor Vehicle Incident Rate6 | 0.28 | — | 0.38 | 0.22 |
- 1 Number of grade 2 and 2+ leaks open at year-end. Grade 2 and 2+ leaks are minor and non-hazardous.
- 2 Average response time that a Gas Service Representative or a qualified first responder takes to respond to the site of an immediate response gas emergency order.
- 3 Number of instances where an electric transmission or primary distribution conductor is broken and falls from its intended position to rest on the ground or a foreign object (e.g., trees, vehicles, fences or other structures).
- 4 Percentage of time PG&E personnel respond (are on-site) within 60 minutes after receiving a 911 electric-related call, with on-site defined as arriving at the premises where the 911 agency personnel are standing by.
- 5 Number of Lost Workday cases incurred per 200,000 hours worked. A Lost Workday case is a current year OSHA Recordable incident that has resulted in at least one lost workday.
- 6 Measures only those incidents considered to be serious, rather than all incidents that were otherwise preventable.
Customers
| Metric | 2013 Target | Meets Target | 2013 Result | 2014 Target |
|---|---|---|---|---|
| Customer Satisfaction | ||||
| Customer Satisfaction Score1 | 75.2 | √ | 75.4 | 75.7 |
| Gas and Electric Meter Billing Accuracy2 (percentage of bills) |
99.74% | √ | 99.76% | 99.76% |
| Energy Affordability | ||||
| Energy Savings Assistance Program (number of homes weatherized) |
122,296 | √ | 123,566 | 122,296 |
| California Alternative Rates for Energy (number of eligible customers enrolled) |
1,417,000 | — | 1,386,000 | 1,418,000 |
| Customer Energy Efficiency3 | ||||
| Electricity Saved (GWh) | 599 | √ | 826 | 593 |
| Natural Gas Saved (million therms) | 21.0 | √ | 31.0 | 20.0 |
| Generation Capacity Avoided (MW) | 114 | √ | 160 | 100 |
- 1 Overall satisfaction of customers with the products and services offered by PG&E, as measured through a quarterly survey. Each year, we benchmark our survey with customers of best-in-class performing utilities from J.D. Power’s Customer Satisfaction Index. This helps us set our goal each year, as we aim to achieve top quartile performance in customer satisfaction.
- 2 Refers to the percentage of bills that are not adjusted after being mailed to the customer. Each year, a very small percentage of bills must be estimated, largely due to intermittent connectivity (similar to a cell phone temporarily losing its connection).
- 3 Data refers to annual energy savings or the first-year impacts associated with installed customer energy efficiency projects. Targets are based on mandated energy efficiency savings as agreed upon with the CPUC.
Employees
| Metric | 2013 Target | Meets Target | 2013 Result | 2014 Target |
|---|---|---|---|---|
| Employee Engagement | ||||
| Employee Survey1, 2 | N/A | N/A | N/A | 75 |
| Employee Volunteer Hours | 43,050 | √ | 47,855 | 50,000 |
| Employee Giving Campaign Pledges/Donations ($ million) |
$6.1 | √ | $6.5 | $6.8 |
| Employee Development | ||||
| Training Effectiveness3 | N/A | N/A | 4.08 | 4.11 |
| Diversity and Inclusion1, 4 | N/A | N/A | N/A | 75 |
| Health and Wellness | ||||
| Workforce Unavailable Due to Health5 | 8.4% | √ | 8.2% | 8.0% |
- 1 There was no 2013 target and result because PG&E’s employee survey is fielded every two years, a best practice among companies, to allow more time to execute on action plans to address issues identified in the survey.
- 2 Percentage of favorable responses to 8 questions on employee survey, which measures employee engagement.
- 3 Measures PG&E Academy training effectiveness on a five point scale through client surveys and performance evaluations, interviews and field observations. There was no target in 2013.
- 4 Percentage of favorable responses to questions on employee survey that are indicative of an environment where diversity is valued and inclusion is practiced.
- 5 Percentage of full-time employees unavailable for work either due to long-term or short-term health reasons.
Economic Vitality
| Metric | 2013 Target | Meets Target | 2013 Result | 2014 Target |
|---|---|---|---|---|
| Workforce Development | ||||
| PowerPathway Graduates Hired into Industry Jobs (percentage) | 80% | √ | 81% | 82% |
| Energy Efficiency Workforce Education and Training | ||||
| Pacific Energy Center | ||||
| Number of training sessions | 150 | √ | 205 | 150 |
| Number of consultations | 140 | √ | 224 | 140 |
| Energy Training Center | ||||
| Number of training sessions | 124 | √ | 175 | 124 |
| Number of consultations | 40 | √ | 81 | 40 |
| Food Service Technology Center | ||||
| Number of seminars | 30 | √ | 44 | 30 |
| Number of consultations | 1,000 | √ | 1,310 | 1,000 |
| Supplier Diversity | ||||
| Spending on Certified Diverse Suppliers (percentage) | 38.5% | √ | 42.1%1 | 40.0% |
| Community Investments | ||||
| Charitable Contributions (percentage of pre-tax earnings from operations) | 1.1% | √ | 2.1% | 1.1% |
- 1 In 2013, PG&E spent $2.3 billion on diverse suppliers, an all-time high and an increase of $1.3 billion compared to 2009.
Environment
| Metric | 2013 Target | Meets Target | 2013 Result | 2014 Target |
|---|---|---|---|---|
| Compliance | ||||
| Agency Inspections Without a Written Enforcement Action | 90% | √ | 90% | 90% |
| Buildings and Operations | ||||
| Additional Energy Use Reduction at 168 Sites1 | 3.5% | √ | 3.5% | 3.5% |
| Additional Water Use Reduction at 134 Sites2 | 2.0% | — | < 0% | 1.6% |
| Waste Diversion Rate at 115 Sites3 | 73% | √ | 77% | 80% |
| Natural Resource Stewardship | ||||
| “Bird-Safe” Utility Pole Retrofits | 2,000 | √ | 2,068 | 2,000 |
| Clean Energy3 | ||||
| Renewable Portfolio Standard (average percentage of renewable energy delivered to customers, 2011 to 2013) |
20% | √ | 22.5% | Average of 23% over 2014 to 2016 period |
- 1 Energy use is measured in MMBtus and the sites include offices and service yards.
- 2 Water use is measured in gallons and the sites include offices and service yards.
- 3 The waste metric measures the diversion rate in the final quarter of each year and includes all non-hazardous municipal waste at office facilities and service yards.