Engaging Stakeholders
Delivering safe, reliable and affordable gas and electric service is PG&E’s most fundamental business priority. To meet this objective, we understand the critical importance of engaging in a variety of ways with our many stakeholders—listening to them, learning from them, keeping them informed of our progress and problem-solving together for success.
Our Approach
As a utility serving nearly 16 million Californians across 70,000 square miles, PG&E has a diverse array of stakeholders. Our stakeholder engagement strategy grows out of PG&E’s strategic planning process, which centers on becoming a company that customers trust, like and want to do business with. We engage with stakeholders to achieve this objective.
Recognizing the diversity among our stakeholders, PG&E is focused on localizing our presence and strategies in the communities we are privileged to serve. This includes formally empowering our organization to work more effectively together at the local level and better incorporating local needs and concerns into our operating decisions.
Because PG&E is regulated by numerous federal, state, regional and local government agencies, we also engage through the regulatory process in numerous multi-stakeholder public processes convened by the California Public Utilities Commission, the Federal Energy Regulatory Commission, the Nuclear Regulatory Commission and other regulatory agencies.
We also participate in many issue- or stakeholder-specific engagements. Examples include participating in multi-party coalitions and working groups, such as the California Utilities Diversity Council, the California Environmental Dialogue, the Silicon Valley Leadership Group, and the California Renewable Energy Working Group.
Our stakeholder engagement efforts also include actively working with Ceres, a leading nonprofit that works with companies to address sustainability challenges. Since 2006, we have invited Ceres to facilitate an annual dialogue with a group of our stakeholders on steps we can take to improve our disclosure and performance and realize our goals. The discussion includes thought leaders from different stakeholder constituencies, such as labor union representatives, customers, investors, environmental and community groups, and suppliers.
As another example of our increased engagement with stakeholders, PG&E completed an assessment of “material” issues, which served as an opportunity for PG&E to better understand stakeholder perspectives and integrate them into our strategic planning.
The chart below highlights some of our recent engagement with stakeholder groups and how we are working to meet their expectations of PG&E.
| Category | Selected Examples of Groups | Selected Channels of Engagement | Recent Examples |
|---|---|---|---|
| Customers and Communities | |||
| Business and residential customers |
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| Emergency first responders |
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| Non-governmental organizations |
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| Employees | |||
| Current, prospective and retired employees |
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| Labor unions | Approximately two-thirds of our employees are covered by collective bargaining agreements with three labor unions:
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| Business Community | |||
| Investors | As of December 31, 2013:
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| Suppliers |
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