Our Business

Driven by our goal to become the safest utility in the nation, we continue to invest heavily in our core lines of business—gas operations, electric operations and energy supply—to modernize our infrastructure and make our system safe, reliable, affordable and clean. With an eye on the future, we are expanding supplies of clean and renewable energy, while building a smarter, more resilient and flexible system that enables us to better serve customers. In this evolving world of new energy options, we are committed to deepening our local connections in the communities we serve to work together toward a sustainable future for California.


  • Completed substantial work across our natural gas system, including replacing more than 60 miles and validating the safe operating pressure for nearly 240 miles of gas pipeline.
  • Delivered record electric reliability, as customers experienced the fewest service interruptions in PG&E’s history and the average length of a customer outage fell to an all-time low.
  • Led the way as the nation's top utility for rooftop solar installations—and continued to plan for a future grid that can integrate even more solar and renewable energy, electric vehicles, and batteries distributed across the system.
  • Made continued investments in solar, wind and other renewable energy resources—staying on track to meet California’s target of 33 percent renewables by the end of 2020.
  • Maintained the nation’s largest investor-owned hydroelectric system—with a focus on working collaboratively to manage these resources during California’s drought.
  • Continued to safely operate the Diablo Canyon Power Plant, a vital energy resource for the state and a significant economic engine for the Central Coast.
  • Strengthened our approach to risk management by more fully incorporating risk into PG&E’s annual strategic planning process.
  • Achieved our highest-ever supplier diversity results, helping thousands of businesses to grow and hire.
  • Launched a best-in-class corrective action program within gas operations to support our safety culture—and laid the groundwork for an enterprise-wide roll out.

Key Sustainability Indicators

21.3 minutes
Average response time to gas odor reports, top decile performance among natural gas utilities
116.8 minutes
Average time a customer was without power over the year, the fewest minutes in PG&E’s history
Review the full list of indicators »

Our Materiality Matrix

Issues covered in this section

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Our Sustainability Journey





Economic Vitality