Key Sustainability Indicators

  • MT = Meets or exceeds target
  • BT = Below target
  • SBT = Substantially below target

About the Business

2012 Target Progress 2012 Result 2013 Target
Natural Gas Operations
Pipeline Safety Enhancement Plan
Strength Testing: 185 miles MT 204 miles 204 miles
Pipeline Replacement: 39 miles MT 40 miles 64 miles
Valve Automation: 46 valves MT 46 valves 75 valves
Pipeline Retrofits:1 78 miles MT 78 miles 121 miles
Gas Pipeline Safety
Validation of Pipeline Maximum Allowable Operating Pressure:2 3,400 miles MT 4,199 miles 463 miles
Gas Asset Mapping:3 30 days MT 20 days N/A
Gas Asset Mapping Duration4 N/A N/A 90 days
Centerline Survey5 N/A N/A 6,750 miles
Electric Operations
System Average Interruption Frequency Index
(average number of outages per customer):
1.008 interruptions per customer
SBT 1.128 1.070
System Average Interruption Duration Index
(average duration of outages per customer): 133.1 minutes
MT 131.5 121.6
Customer Average Interruption Duration Index
(average restoration time per outage):
132.1 minutes
MT 116.5 113.6
Gas and Electric Operations
Gas and Electric Dig-Ins Reduction6 N/A N/A 3.90
Compliance and Ethics Training
99.8% of employees complete annual compliance and ethics training7 BT 99.7% 99.8%
Code of Conduct Training
99.8% of management employees complete annual code of conduct training8 BT 99.3% 99.8%
Billing Accuracy9
Gas and electric meter billing accuracy: 99.72% MT 99.74% 99.74%
  • 1 Refers to pipeline reconfiguration to accommodate insertion of inspection tools or “smart pigs.” PG&E inspects these pipelines after they are reconfigured.
  • 2 Refers to PG&E’s validation of the Maximum Allowable Operating Pressure of our gas transmission system.
  • 3 The 2012 target refers to the longest duration in days at year-end of pending complete gas project job packages received by the Gas Asset Mapping organization.
  • 4 The 2013 target measures the timeliness (measured in days) of gas asset information being entered into PG&E’s gas mapping system after gas construction is completed.
  • 5 Refers to PG&E’s plans to survey its natural gas transmission pipeline system using high-precision Global Positioning System technology and enter the survey results into PG&E’s gas mapping system.
  • 6 Refers to the total number of third party “dig-ins” (i.e., damage resulting in repair or replacement of an underground facility) to gas and electric assets per 1,000 Underground Service Alert tickets.
  • 7 Each year, and for a variety of reasons, a statistically small number of PG&E’s employees are unable to attend a training session.
  • 8 Represents the percentage of management employees who certified that they had read, understood and would comply with the Employee Code of Conduct. Union-represented employees received electronic reminders or briefings from supervisors about the code.
  • 9 Refers to the percentage of bills that are not adjusted after being mailed to the customer. Each year, a very small percentage of bills must be estimated, largely due to intermittent connectivity (similar to a cell phone temporarily losing its connection).


2012 Target Progress 2012 Result 2013 Target
Public Safety
Nuclear Operations:1
Maintain first quartile performance in the industry
MT First quartile First quartile
Leak Repair Performance:
Eliminate all Grade 2 leaks found prior to January 1
MT 100% complete 1,000 or fewer2
Gas Emergency Response:3
75% within 30 minutes and 99% within
one hour (15% improvement over 2011)
MT 85.3% within 30 minutes

99.2% within 60 minutes
22 minutes
(12% improvement over 2012)
Transmission & Distribution Wires Down:4
(3% reduction over 2011)
SBT 10% increase 3% reduction over 2012
Electric Emergency Response:5 77%
(7% improvement over 2011)
MT 84.1% 88.3%
(5% improvement over 2012)
Workplace Safety
Lost Workday Case Rate:6 0.240
(12% reduction from 2011)
SBT 0.319 0.240
(25% reduction from 2012)
Preventable Motor Vehicle Incident Rate:7 1.95
(7% reduction from 2011)
MT 1.79 0.28
(10% reduction from 2012)
  • 1Refers to 12 performance indicators for nuclear power generation reported to the Institute of Nuclear Power Operations and compared to industry benchmarks.
  • 2 Refers to the number of grade 2 leaks open at year-end. Grade 2 leaks are non-hazardous leaks that require repair within 15 months.
  • 3 The 2012 target refers to the percentage of time a Gas Service Representative was on-site within 30 minutes and within one hour of receiving emergency service calls during the third and fourth quarter. The 2013 target refers to the average response time that a Gas Service Representative or a qualified first responder takes to respond to the site of an immediate response gas emergency order.
  • 4 Refers to the number of instances where an electric transmission or primary distribution conductor is broken and falls from its intended position to rest on the ground or a foreign object (e.g., trees, vehicles, fences or other structures).
  • 5 Refers to the percentage of time PG&E personnel respond (are on-site) within 60 minutes after receiving a 911 electric related call, with on-site defined as arriving at the premises where the 911 agency personnel are standing by.
  • 6 Refers to the number of Lost Workday cases incurred per 200,000 hours worked. A Lost Workday case is a current year OSHA Recordable incident that has resulted in at least one lost workday.
  • 7 The 2012 target refers to the number of chargeable motor vehicle incidents per one million miles driven; a chargeable incident is one where the employee-driver could have prevented an incident, but failed to take reasonable steps to do so. The 2013 target measures only those incidents considered to be serious, rather than all incidents that were otherwise preventable.

Customers and Communities

2012 Target Progress 2012 Result 2013 Target
Charitable Contributions
Devote at least 1.1% of our pre-tax earnings from operations to charitable organizations MT 2.2% 1.1%
Employee Volunteerism
6,185 employee volunteers MT 7,472 employee volunteers 7,700 employee volunteers
34,215 employee volunteer hours at PG&E-sponsored events MT 41,792 hours 43,050 hours
Annual Employee Giving Campaign
Achieve $5.6 million dollars in pledges/donations MT $6.0 million $6.1 million
Customer Energy Efficiency1
Achieve 100% of CPUC targets     Achieve 100% of CPUC targets
251 Megawatts (MW) MT 314 MW 114 MW
1,114 Gigawatt Hours (GWh) MT 1,829 GWh 599 GWh
17.1 million therms MT 20.0 million therms 21.0 million therms
  • 1 Data refers to annual energy savings or the first-year impacts associated with installed customer energy efficiency projects. Data (gross energy savings) is taken from Table 1 of the 2012 Energy Efficiency Annual Report, filed with the CPUC in June 2013. The source for energy savings goals is CPUC Decision 09-09-047.


2012 Target Progress 2012 Result 2013 Target
Annual Employee Survey
Achieve 69.2% favorable responses to 8 questions on employee survey, which measures employee engagement1 MT 70.9% N/A2
Diversity and Inclusion
Achieve 67.6% favorable responses to 3 questions on employee survey that are indicative of an environment where diversity is valued and inclusion is practiced MT 71.0% N/A2
  • 1 The employee survey includes an 8 item measure of engagement known as the Employee Engagement Index (EEI). The EEI is benchmarked against nearly 200 companies on Fortune's lists of “Best Companies to Work For” and “Most Admired Companies.” In 2012, PG&E ranked in the second quartile compared to this group of highly regarded companies.
  • 2 There is no 2013 target because PG&E's employee survey will be fielded every two years, a best practice among companies, to allow more time to execute on action plans to address issues identified in the survey.

Economic Vitality

2012 Target Progress 2012 Result 2013 Target
Workforce Development
Percentage of PowerPathway graduates hired into industry jobs: 70% MT 71% 80%
Energy Efficiency Workforce Training and Development
Pacific Energy Center
Number of training sessions: 175 MT 233 150
Number of consultations: 200 MT 322 170
Energy Training Center
Number of training sessions:1 186 MT 255 124
Number of consultations: 60 MT 84 40
Food Service Technology Center
Number of seminars: 40 BT 37 30
Number of consultations: 1,000 MT 1,278 1,000
Supplier Diversity
37.3% of overall spending on diverse certified firms, a voluntary target MT 38.8% 38.5% of overall spending on diverse certified firms, a voluntary target
Programs to Assist Low-Income Customers
Weatherize 119,940 homes through Energy Savings Assistance Program BT 115,229 homes 122,296 homes
Enroll 1,497,000 eligible customers in the CARE program2 MT 1,491,413 customers enrolled Enroll 1,417,000 eligible customers
  • 1 An additional 184 courses were conducted with non-customer funding.
  • 2 The California Alternate Rates for Energy (CARE) program provides a monthly discount on energy bills for income-qualified households and housing facilities.


2012 Target Progress 2012 Result 2013 Target
Environmental Compliance
Percentage of inspections without a written sanction: 90% BT 89% 90%
Number of Level 1 citations:1 6 MT 4 6
Buildings and Operations
Additional 3.0% reduction in energy use at 168 sites2 MT 3.1% reduction Additional 3.5% reduction at 168 sites
Additional 2.0% reduction in water at 135 sites3 MT 2.3% reduction Additional 2.0% reduction at 135 sites
Achieve 73% waste diversion rate at 48 sites for administrative waste4 MT 78% diversion rate Achieve 81% waste diversion rate at 48 sites for all waste5
Retrofit 2,050 utility poles, making them “bird-safe” BT 2,049 utility poles 2,000 utility poles
Clean Energy
Meet California’s Renewable Portfolio Standard (an average of 20% over the 2011 to 2013 period) MT 19% Meet California’s Renewable Portfolio Standard (an average of 20% over the 2011 to 2013 period)
  • 1 In 2012, PG&E began categorizing all written sanctions issued by a regulatory agency as “Level 1” (those findings that resulted in an actual or potential impact to the environment) and “Level 2” (findings that did not result in an actual or potential impact to the environment).
  • 2 Energy use is measured in MMBtus and the sites include offices and service yards.
  • 3 Water use is measured in gallons and the sites include offices and service yards.
  • 4 The waste metric measures the diversion rate in the final quarter of each year and includes all non-hazardous municipal waste at office facilities and service yards.
  • 5 For 2013, PG&E set a complementary target to achieve a 61 percent waste diversion rate at an additional 67 sites.