Progress through commitment

Watch a video about how PG&E is partnering to raise awareness about calling 811, strengthening public safety.

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Operating our business safely for the public and our workforce is PG&E’s most important responsibility. Significantly, though, the San Bruno pipeline accident has profoundly changed our thinking about what it means—and what it takes—to fulfill our commitment to safety. To be sure, safety must be a prerequisite in everything we do. But even more crucial, we recognize that it must be systemic. Safety has to actively shape and drive our vision, operating strategies, investment decisions and—most fundamental of all—our culture, from the boardroom to the front lines.

Today, this new approach has become a force for change in many areas. We are institutionalizing our safety strategy with new approaches to governance. We are committing to new standards. We are increasing transparency and accountability with public commitments and reporting on new safety metrics.

We are deploying improved technologies. We are rethinking and strengthening our training and work procedures. And we are making major upgrades to basic infrastructure.

We are also working to create a new conversation around safety at PG&E—one that is open, ongoing and above all focused on learning and making continuous improvements. This is changing the way we engage with employees. But just as significant, it is also changing the way we engage with customers, regulators, policy makers, first responders and other stakeholders.

Today, these steps are resulting in clear and measurable progress on a number of fronts. In the long run, our goal is that they will enable us to earn the distinction of being the safest utility in the nation and one our customers can rely on.


Key Sustainability Indicators

Review the full list of indicators



PG&E’s nuclear operations performance compared to industry benchmarks


Number of preventable motor vehicle incidents per one million miles driven
  • Established a Chairman’s Safety Review Committee—led by the Chairman, CEO and President of PG&E Corporation—to regularly review performance and ensure we are learning from incidents.
  • Designated a lead safety officer who chairs an Executive Safety Steering Committee, consisting of officers from across PG&E’s lines of business.
  • Established a new set of safety principles to better embed safety into our operational practices and culture.
  • Published a set of public safety metrics across all three of our operating lines of business.
  • Completed Safety Leadership Workshops to align employee leaders around PG&E’s safety strategy and to equip them with the tools they need to support their teams in building a safety-first climate.
  • Made safety performance the single largest driver for annual at-risk performance-based pay at 40 percent.
  • Hosted more than 400 training workshops to inform firefighters, police, public works officials and other authorities about the risks associated with electricity and natural gas they may face when responding to emergencies.
  • Provided a $2.5 million donation to the American Red Cross’ Ready Neighborhoods program, which is improving disaster readiness for underserved neighborhoods.
  • Established a formal contractor safety program.
Downed power lines

PG&E launched a public information campaign on radio, internet and billboards to alert people to the dangers of downed power lines, especially after storms, and reminding them to “stay away, don’t touch and call 911.”