Customers and

Progress through service

Watch a video about how PG&E is serving its customers locally.

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PG&E’s commitment to the customers and communities we serve begins with our responsibility to deliver gas and electricity safely, reliably and affordably. Today, we are focusing more than ever on connecting with our customers on a local level—building stronger local ties so that we can better understand and respond to different customer needs.

At the same time, we are increasing our community involvement—ranging from strengthening relationships with local first responders to helping build more sustainable communities through local partnerships, employee volunteerism and charitable investments.


Key Sustainability Indicators

Review the full list of indicators



Number of employee volunteer hours at PG&E-sponsored events



Electricity saved through customer energy efficiency, exceeding our target by 164%
  • Helped customers save more than $300 million on their energy bills through energy efficiency, which also avoided more than 900,000 metric tonnes of CO2 emissions.
  • Brought the total number of interconnected customer-owned solar power systems in our service area to about 80,000—more than any other utility in the United States.
  • Empowered customers through the “Green Button,” which offers an easy-to-use way to access and analyze energy usage data online.
  • Devoted $23.2 million, or 2.2 percent of our pre-tax earnings from operations, to community investments.
  • Volunteered nearly 41,800 hours building homes and playgrounds, cleaning beaches and state parks, and supporting local food banks and homeless shelters.
  • Raised more than $6 million through our annual employee giving campaign—exceeding our $5.6 million goal and setting a new record for PG&E.
Green Button

PG&E responded to a challenge from the White House to design a standard format for customers to access energy usage data online. With the “Green Button,” customers can easily and securely download their personalized energy data.