Key Sustainability Indicators
= meets or exceeds target 
= below target 
= substantially below target
| 2011 Target | Progress | 2011 Result | 2012 Target |
|---|---|---|---|
| Public Safety | |||
| Beginning in 2012, PG&E created a set of public safety metrics to measure our progress in this critical area. We will provide updates in future reports. | |||
| Nuclear Operations1 | — | — | PG&E’s nuclear power operations maintain first quartile performance in the industry. |
| Leak Repair Performance | — | — | 42% improvement over 2011 in number of grade 2 leak repairs completed by year-end. |
| Gas Emergency Response | — | — | 15% improvement over 2011 in the percentage of time a Gas Service Representative is on-site within 30 minutes and within one hour of receiving emergency service calls. |
| Transmission & Distribution Wires Down (unplanned outages) | — | — | 3% reduction over 2011 in number of wire down events with resulting sustained unplanned outages. |
| Electric Emergency Response | — | — | 7% improvement over 2011 in the percentage of time PG&E personnel relieve 911 personnel at the site of a potential PG&E electric hazard within one hour of receiving emergency service calls. |
| Employee Safety | |||
| Lost Workday Case Rate:2 0.344 (13% reduction from 2010 incident rates) |
|
0.273 | 0.240, a 12% reduction over 2011. |
| Preventable Motor Vehicle Incident Rate:3 2.15 (10% reduction from 2010 incident rates) |
|
2.10 | 1.95, a 7% reduction over 2011. |
| OSHA Recordable Rate: 1.600 (13% reduction from 2010 incident rates) |
|
1.6214 | Beginning in 2012, this metric is being tracked with no target to ensure appropriate incentives to report incidents. |
1 Refers to 12 performance indicators for nuclear power generation reported to the Institute of Nuclear Power Operations and compared to industry benchmarks.
2 Refers to the number of Lost Workday cases incurred per 200,000 hours worked. A Lost Workday case is a current year OSHA Recordable incident that has resulted in at least one lost workday.
3 Refers to the number of chargeable motor vehicle incidents per one million miles driven. A chargeable incident is one where the employee-driver could have prevented an incident, but failed to take reasonable steps to do so.
4 PG&E excludes Standard Threshold Shift (STS) OSHA Recordables, a certain type of hearing-loss case, from its internal statistics. Including STS cases increases the OSHA Recordable Rate to 1.803.
