Key Sustainability Indicators

meets or exceeds target = meets or exceeds target    below target = below target    substantially below target = substantially below target

2011 Target Progress 2011 Result 2012 Target
Environmental Compliance
Reduce the number of Notices of Violation (NOVs) to 7 substantially below target 10 NOVs N/A1
Reduce the rate of NOVs per 100 agency inspections to 0.86 substantially below target 1.41 NOVs per 100 agency inspections N/A2
Buildings and Operations
Additional 4.2% reduction in energy use at 168 sites3 meets or exceeds target 4.8% reduction Additional 3.0% reduction at 168 sites
Additional 5.7% reduction in water use at 125 sites4 meets or exceeds target 6.0% reduction Additional 2.0% reduction at 135 sites
Achieve 55% waste diversion rate at 48 sites for administrative waste meets or exceeds target 59.5% diversion rate Achieve 73% waste diversion rate at 48 sites for all waste5
Retrofit 2,090 utility poles, making them “bird-safe” below target 1,885 utility poles 2,050 utility poles
Clean Energy
Meet California's Renewable Portfolio Standard (an average of 20% over the 2011 to 2013 period) meets or exceeds target 19% from PG&E-owned facilities or contracts Meet California’s Renewable Portfolio Standard (an average of 20% over the 2011 to 2013 period)

1 Starting in 2012, we will report Environmental Enforcement Actions, which will include all written compliance sanctions issued by a regulatory agency, including NOVs, that result in an actual or potential impact to the environment.

2 Starting in 2012, we will report the percentage of inspections of our facilities and projects by a regulatory agency that do not result in a written sanction.

3 Energy use is measured in MMBTUs and the sites include offices and service yards.

4 Water use is measured in gallons and the sites include offices and service yards.

5 The waste metric methodology was updated in 2011 to measure the diversion rate in the final quarter of each year rather than the diversion rate over the full calendar year. In 2010 and 2011, we measured the waste produced by the buildings (administrative waste); in 2012, we expanded the scope to include all non-hazardous municipal waste at office facilities and service yards.