About the Business

Chairman and CEO Tony Earley discusses PG&E’s back to basics focus on providing safe, reliable and affordable energy.

PG&E’s customer promise reflects the heart of our basic business: delivering safe, reliable and affordable gas and electric operations to 15 million Californians. Every day, we pursue this promise with an eye toward rebuilding customer trust and building a better PG&E for the long term. At its core, this means moving forward in a way that creates a stable, durable and long-lasting company—one that is able to support the sustainability of our customers, our employees and the environment.

A sustainable company is one that follows through on its promises today while planning for the future. A renewed focus on benchmarking industry best practices is charting our course to make steady and visible progress toward our long-term goal of operating the safest utility in the country. We are listening to our customers and introducing new tools and technologies to better serve them. And we are forging stronger relationships with our stakeholders to sustain the success and economic vitality of towns and neighborhoods across our service area.