Engaging Stakeholders

Engaging with our stakeholders is an essential part of our approach to sustainability—and an area of continued emphasis for PG&E. Doing so enables us to learn from, inform and problem-solve with our diverse stakeholders. We use a variety of formal and informal methods and venues to engage with our stakeholders.

Our stakeholder engagement efforts include actively working with Ceres, a leading nonprofit that works with companies to address sustainability challenges. In preparation for this report, Ceres once again facilitated a dialogue with a group of our stakeholders on steps we can take to improve our disclosure and performance and realize our goals going forward. This discussion included thought leaders from different stakeholder constituencies, such as business customers and suppliers, investors, workforce development experts and environmental and community groups.

In addition, PG&E is regulated by numerous federal and state government agencies. Pacific Gas and Electric Company is regulated primarily by the California Public Utilities Commission and the Federal Energy Regulatory Commission, while the Nuclear Regulatory Commission regulates the licensing, operation and decommissioning of our nuclear generation facilities. As a result, we are engaged in multi-stakeholder public processes convened by these and other regulatory agencies.

The chart below highlights some of our recent engagement with stakeholder groups. Other examples of ongoing stakeholder engagement include participating in numerous multi-party coalitions and working groups, such as the California Utilities Diversity Council, the California Environmental Dialogue, the Silicon Valley Leadership Group, and the Stakeholder Committee of the Desert Renewable Energy Conservation Plan.

Category Selected Examples of Groups Channels of Engagement Recent Examples
Customers and Communities
Business and residential customers
  • 5.2 million electric accounts
  • 4.3 million natural gas accounts
  • Regular quantitative and qualitative customer studies (online, phone, one-on-one, in-person)
  • Customer data and insights to drive our decision-making and help simplify our customer service offerings and the way we engage with customers
  • Open houses for the public on key projects
  • Business customer account representatives focused on customer energy solutions
  • Gas service representatives
  • Customer call centers, local offices and helplines
  • Financial assistance programs for low-income customers
  • Online tools to help customers see how and when they use energy
  • Staff dedicated to engage in regular dialogue
  • PG&E conducted a system-wide “listening tour” where we heard candid feedback directly from customers.
  • Following the tour, we have maintained ongoing dialogue with customers through customer advisory panels in different regions of our service area.
  • These advisory panels meet with PG&E executives quarterly and consist of both residential and small and medium business customers and serve an ongoing advisory role to help improve the way we are doing business.
Emergency First Responders
  • Police, firefighters and emergency medical technicians
  • Public safety officials
  • Local public safety team available to engage local stakeholders, raise safety awareness, promote prevention and work with first responders to develop and test emergency response plans
  • Workshops throughout our service area for local emergency agencies
  • Practice drills and training with first responders to simulate emergency response events and prepare for gas and electric-related emergencies
  • Meetings with local governments and agencies
  • Online access to critical PG&E infrastructure information for authorized first responders
  • We are holding workshops throughout our service area for local emergency agencies to increase coordination and planning in the event of a utility-related emergency.
  • In 2011, the workshops reached more than 500 people; significantly more workshops are planned for 2012.
  • We conducted an exercise with PG&E personnel and state and local agencies to simulate an emergency event and develop a coordinated response.
Non-governmental organizations
  • Environmental organizations
  • Community organizations
  • We launched a Community Advisory Council, which provides a forum for stakeholders to share feedback and engage in an ongoing dialogue with PG&E about issues of importance to them and the diverse communities they represent.
  • The Council includes local community organizations, businesses and workforce development groups.
Current, Prospective and Retired Employees
  • In 2011, more than 7,500 employees provided feedback on PG&E’s safety policies, programs and day-to-day actions for a comprehensive assessment of our safety climate.
  • This included extensive focus groups, surveys, employee interviews and on-site visits.
Labor Unions

Approximately two-thirds of our employees are covered by collective bargaining
agreements with three labor unions:

  • IBEW, Local 1245
  • ESC/IFPTE, Local 20
  • SEIU, United Service Workers West
  • Labor and management joint learning sessions on key topics
  • Co-hosted sessions on the importance of employee and public safety
  • Labor and management joint engagement to simplify business processes
Business Community

As of December 31, 2011:

  • Approximately 74 percent of PG&E Corporation’s shares were held by institutional investors
  • The top 50 institutional investors owned approximately 61 percent of our stock
  • Quarterly earnings calls and press releases
  • Annual investor conference
  • One-on-one meetings and industry conferences
  • Required disclosures
  • Surveys from socially responsible investors
  • Annual surveys of top institutional investors regarding corporate governance
  • We hosted approximately 15 meetings for investors and analysts at our corporate headquarters.
  • We attended sell-side conferences or met with investors at their offices.
  • We contacted our top 100 institutional investors and conducted conference calls with those who requested dialogue on corporate governance matters.
  • Diverse suppliers (women-, minority- and disabled-veteran-owned businesses)
  • Small businesses
  • Large businesses
  • Annual Supplier Conference, which includes supplier awards
  • Supplier Diversity Program with specific spending targets
  • Green Supply Chain Program
  • Facilitating supplier-to-supplier mentoring relationships
  • Engagement with ethnic chambers of commerce, veteran business organizations, and other groups to reach diverse suppliers
  • To exceed our aspirational goal for supplier diversity, we worked with our prime suppliers to identify new opportunities to engage diverse suppliers. This included asking prime contractors to set goals and report subcontracting monthly, detailing their progress toward these goals.
  • We chaired the Electric Utility Industry Sustainable Supply Chain Alliance in 2011, a consortium that is working collaboratively on greening the utility supply chain.
  • We will continue to expand our technical assistance program by introducing a new training program, “Diverse Suppliers Are Safe,” an initiative focused on enhancing safety within the work environment.