San Bruno Accident and PG&E’s Ongoing Response

Working with San Bruno

PG&E’s commitment since the tragedy has been to do the right thing for our customers and the affected community. Following the accident, PG&E set up a customer outreach center in the San Bruno community where we focused on meeting immediate needs for food, water, clothing and shelter, working closely with the American Red Cross, the United Way 2-1-1 program and the Blood Centers of the Pacific to provide short- and long-term relief.

In the days after the tragedy, employee volunteers also came from across our service area to work in the customer outreach center to help out in any way they could. The company has provided financial assistance to the American Red Cross to support the relief efforts of any organizations providing aid to families impacted by the tragedy, as have many of PG&E’s employees.

Days after the accident, the company also created the Rebuild San Bruno Fund, funded completely by shareholders, to help meet the financial needs of the city and residents as they recover and rebuild. PG&E’s goals for the fund have been threefold:

  1. Reimbursing residents for costs or losses that may not be covered by their insurance.
  2. Providing additional direct immediate financial assistance to residents in the affected area.
  3. Reimbursing the city of San Bruno for costs of responding to the tragedy and rebuilding or repairing public infrastructure and facilities.

Importantly, the immediate financial assistance to residents in the affected area from the fund has been given without any conditions that would restrict recipients from making legal claims against the company for liability and damages, which many are pursuing and which we are working to resolve as fairly and expeditiously as possible.

The impact of the San Bruno accident continues to be felt in San Bruno and at PG&E. The information presented here on the accident and our ongoing response is in no way meant to minimize the magnitude of the tragedy. Instead, it is to provide stakeholders with an update on the lessons we’ve learned and the steps we've taken to ensure a tragedy like the one in San Bruno never happens again.


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