Key Sustainability Indicators

meets or exceeds target = meets or exceeds target    below target = below target    substantially below target = substantially below target

2010 Target Progress 2010 Result 2011 Target
Public Safety
Following the tragedy in San Bruno, PG&E is re-evaluating how we measure our performance around public safety. We expect to provide progress on an expanded set of performance measures in future reports.
Supplier Diversity
30% of overall spending on diverse certified firms, a voluntary target meets or exceeds target 32.7% 34.0% of overall spending on diverse certified firms, a voluntary target
Charitable Contributions
Devote at least 1.0% of our pre-tax earnings from operations to charitable organizations meets or exceeds target 1.1% 1.1% of pre-tax earnings from operations
Employee Volunteerism
5,325 individual employee volunteers meets or exceeds target 5,500 5,775 individual employee volunteers
26,000 employee volunteer hours at company-sponsored events meets or exceeds target 27,500 28,875 employee volunteer hours at company-sponsored events
Annual Employee Giving Campaign
Achieve $4.8 million dollars in pledges/donations meets or exceeds target $4.8 million $5 million
Increase participation to 40% of all active employees below target 35% Achieve 40% participation
Customer Energy Efficiency1
Achieve 100% of 2010 CPUC targets     Achieve 100% of 2011 CPUC targets
218 Megawatts (MW) meets or exceeds target 357 MW 234 MW
964 Gigawatt Hours (GWh) meets or exceeds target 2,060 GWh 1,032 GWh
15.6 Million Therms meets or exceeds target 16.8 million therms 16.2 million therms
Programs to Assist Low-Income Customers
Weatherize 124,991 homes through Energy Savings Assistance Program meets or exceeds target 133,329 homes 124,991 homes
Enroll 1,453,415 eligible customers in the CARE program2 meets or exceeds target 1,499,942 customers enrolled Enroll 1,530,000 eligible customers

1 Data refers to annual energy savings or the first-year impacts associated with installed customer energy efficiency projects. Data (gross energy savings) is taken from Table 1 of the 2010 Energy Efficiency Annual Report, filed with the CPUC on May 2, 2011. The source for energy savings goals is CPUC Decision 09-09-047.

2 The California Alternate Rates for Energy (CARE) program provides a monthly discount on energy bills for income-qualified households and housing facilities.


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