Key Sustainability Indicators

meets or exceeds target = meets or exceeds target    below target = below target    substantially below target = substantially below target

2009 Target Progress 2009 Result 2010 Target
Reliable Energy Delivery1
Electric System
System Average Interruption Frequency Index
(average number of outages per customer):
1.197 interruptions per customer
meets or exceeds target 1.111 interruptions per customer 1.065 interruptions per customer
System Average Interruption Duration Index
(average duration of outages per customer):
148.8 minutes
meets or exceeds target 131.3 minutes 121.3 minutes
Customer Average Interruption Duration Index
(average restoration time per outage):
124.3 minutes
meets or exceeds target 118.3 minutes 113.8 minutes
Natural Gas System
Survey 1,050,000 natural gas services on our pipeline through an accelerated program meets or exceeds target 1,114,878 gas services surveyed Survey 844,175 gas services
Compliance and Ethics Training2
Ensure 99.8% of employees complete annual compliance and ethics training meets or exceeds target 99.96% 99.8%
SmartMeter™ Installations3
Install 2.8 million SmartMeter™ gas and electric meters meets or exceeds target 2.9 million meters 2.8 million meters

1 Transformer-only outages were previously not part of PG&E's performance metrics but will be starting in 2010.

2 Each year, and for a variety of reasons, a statistically small number of PG&E's 20,000 employees are unable to attend a training session.

3 Cumulatively, we installed 4.6 million SmartMeter™ gas and electric meters by the end of 2009; we expect to install a cumulative total of 7.1 million by the end of 2010.