2008 Corporate Responsibility Report

How we are creating a smarter foundation for a sustainable future
Recognizing Outstanding Community Service

PG&E employees volunteering at the San Francisco Food Bank, a critically important resource that reaches thousands of people in need throughout the city.

In this difficult economy, many PG&E customers are facing challenges like never before. We recognize that managing energy costs is not easy for some customers. Competing needs, including food, housing and other essentials, make it difficult for some of our customers to pay their bills, while others are seeking ways to simply reduce the amount they pay for electric and gas service.

Last year, to assist our customers, PG&E provided customers who successfully took steps to cut their natural gas usage during the winter with a credit on their spring gas bills. This is the third year that the Winter Gas Savings Program has been offered. In 2008, more than 1.7 million customers received credits totaling $43.3 million dollars.

PG&E also announced a new effort before Thanksgiving 2008 to help support local food banks. PG&E matched employee donations, up to $100, to any of the 41 food banks of their choice within PG&E’s service area. This resulted in a total contribution of more than $125,000 during early 2009.

And we aggressively promoted various energy efficiency, demand response, balanced bill payment, weatherization and other cost- and energy-management options.

For example, one of PG&E’s longest-standing financial assistance programs is California Alternate Rates for Energy (CARE), which provides a monthly discount on energy bills for income-qualified households. In 2008, there were more than 1.1 million customers enrolled in the program, which represents nearly 74 percent of eligible participants. We are working to reach the CPUC’s stretch goal of 90 percent by 2011 through increased outreach and new partnerships with community-based organizations and advocates who serve low-income customers throughout northern and central California.

PG&E’s Energy Partners program, administered by approved contractors, is another key program—helping income-qualified households with free weatherization to make their homes more energy-efficient by installing attic insulation and weather stripping for doors, making minor repairs such as fixing broken windows and patching walls, replacing selected appliances and providing safety inspections. Through this program, we treated more than 61,000 homes in 2008—and plan for significant future growth.

Looking forward, PG&E has secured regulatory approval for a massive expansion of our low-income programs during the next three years. Working in partnership with community-based organizations, non-profits, faith-based groups and federal and state agencies, we remain firmly committed to helping customers in need—and know these efforts are more important now than ever before.

Weatherized Homes Through Energy Partners Program