Vice President, Residential Services & Digital Channels | Pacific Gas and Electric Company
Chris Zenner is Vice President of Residential Services & Digital Channels at Pacific Gas and Electric Company (PG&E), leading channel strategy to provide customer service and sales for PG&E's 5.3 million residential customers.
In this capacity, Zenner oversees the contact center operations, local offices and digital channels as well as the design and delivery of the customer experience. He implemented a work-for-home plan for more than 600 contact center representatives during the COVID-19 pandemic.
Zenner joined PG&E in July of 2013 as Director managing the company's customer service offices serving 16 million Californians across 70,000 square miles. Zenner most recently led the Residential Services and Digital Channels team, overseeing PG&E's four contact centers, digital team, 75 customer service offices, the customer technology improvement team and the workforce management organization. Zenner also led the new normal, work remote and productivity work stream.
Previously, Zenner worked for Dave & Buster's Inc. for seven years managing the oversight of nine multi-state locations. A veteran of the U.S. Army, Zenner served as a Signals Intelligence Analyst and Special Operations Civil Affairs Specialist for seven years.
Zenner graduated from St. John's University in Collegeville, Minn., with a Bachelor of Science in Government. He served two years as Executive Mentor for the Western Energy Institute's Emerging Leaders Program and completed an executive leadership program at Stanford University.