Code of Conduct Handbook, Revised 2007
Core Values
How to Report Questionable Activities
Overview of Standards and Key Compliance Areas
Employee Conduct Standards
Conflict of Interest Standards
Key Compliance Areas
Compliance & Ethics Decision-Making Checklist
Waivers of Code of Conduct
References & Resources


Our values guide how we behave as individuals, and collectively, our behaviors determine how we are perceived as a company. Following are the five core values that each of us must follow and the underlying behaviors that support each value.

We act with integrity and communicate honestly and openly:

  • Act ethically and with integrity
  • Deal with people and issues openly, directly and respectfully
  • Take actions that are consistent with words
  • Do the right thing even if unpopular or risky

We are passionate about meeting our customers’ needs and delivering for our shareholders:

  • Demonstrate a passion for understanding and meeting the needs of our customers and shareholders
  • Take active responsibility for the quality of service we provide to customers and others
  • Have a “can do” attitude and bias for action
  • Hold self and others accountable for results

We are accountable for all of our own actions: these include safety, protecting the environment, and supporting our communities:

  • Build safety into everything we do
  • Take accountability for actions, decisions and results vs. blaming
  • Demonstrate commitment to improving the health and well-being of the environment and the communities we serve
  • Act in a way that connects the company’s actions and the well-being of the community

We work together as a team and are committed to excellence and innovation:

  • Take ownership of team goals and are accountable for own part in the process
  • Have high performance expectations and a mind set of excellence
  • Promote teamwork among groups; discourage “we vs. they” thinking
  • Openly give and receive coaching and feedback
  • Are innovative in identifying new opportunities and approaches for our customers and ourselves
  • Embrace change and are personally willing to undertake it

We respect each other and celebrate our diversity:

  • Treat fellow employees and customers with respect
  • Appreciate and value each other and our diverse backgrounds and life experiences
  • Celebrate and leverage our diversity
  • Listen to input from teammates to reach the best solution
  • Invite feedback from others
  • Foster a climate of trust and openness between people

You Are the Key

You are responsible for making business decisions that are consistent with our commitment to compliance and ethics. Always use the “STAR” method: Stop, Think, and Act Responsibly to work through tough decisions.


  • Apply PG&E’s “Core Values” to all business decisions. Deal fairly with PG&E’s customers, suppliers and competitors, and your fellow officers or employees. You should not take unfair advantage of anyone through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any other unfair-dealing practice.

  • Never knowingly violate laws, regulations, policies, or standards, even if you think doing so would lower costs, increase earnings, or delight a customer. Even your supervisor cannot order you to take an action that intentionally violates a law, regulation, policy, or standard.

  • If you aren’t sure, ask. Check with your supervisor or human resources representative, or call the Compliance and Ethics Helpline at 1-888-231-2310.