Key Sustainability Indicators

meets or exceeds target = meets or exceeds target    below target = below target    substantially below target = substantially below target

2011 Target Progress 2011 Result 2012 Target
Public Safety
Beginning in 2012, PG&E created a set of public safety metrics to measure our progress in this critical area. We will provide updates in future reports.
Nuclear Operations1 PG&E’s nuclear power operations maintain first quartile performance in the industry.
Leak Repair Performance 42% improvement over 2011 in number of grade 2 leak repairs completed by year-end.
Gas Emergency Response 15% improvement over 2011 in the percentage of time a Gas Service Representative is on-site within 30 minutes and within one hour of receiving emergency service calls.
Transmission & Distribution Wires Down (unplanned outages) 3% reduction over 2011 in number of wire down events with resulting sustained unplanned outages.
Electric Emergency Response 7% improvement over 2011 in the percentage of time PG&E personnel relieve 911 personnel at the site of a potential PG&E electric hazard within one hour of receiving emergency service calls.
Employee Safety
Lost Workday Case Rate:2 0.344
(13% reduction from 2010 incident rates)
meets or exceeds target 0.273 0.240, a 12% reduction over 2011.
Preventable Motor Vehicle Incident Rate:3 2.15
(10% reduction from 2010 incident rates)
meets or exceeds target 2.10 1.95, a 7% reduction over 2011.
OSHA Recordable Rate: 1.600
(13% reduction from 2010 incident rates)
substantially below target 1.6214 Beginning in 2012, this metric is being tracked with no target to ensure appropriate incentives to report incidents.

1 Refers to 12 performance indicators for nuclear power generation reported to the Institute of Nuclear Power Operations and compared to industry benchmarks.

2 Refers to the number of Lost Workday cases incurred per 200,000 hours worked. A Lost Workday case is a current year OSHA Recordable incident that has resulted in at least one lost workday.

3 Refers to the number of chargeable motor vehicle incidents per one million miles driven. A chargeable incident is one where the employee-driver could have prevented an incident, but failed to take reasonable steps to do so.

4 PG&E excludes Standard Threshold Shift (STS) OSHA Recordables, a certain type of hearing-loss case, from its internal statistics. Including STS cases increases the OSHA Recordable Rate to 1.803.