Key Sustainability Indicators
= meets or exceeds target
= below target
= substantially below target
| 2009 Target | Progress | 2009 Result | 2010 Target |
|---|---|---|---|
| Reliable Energy Delivery1 | |||
| Electric System | |||
| System Average Interruption Frequency Index (average number of outages per customer): 1.197 interruptions per customer |
|
1.111 interruptions per customer | 1.065 interruptions per customer |
| System Average Interruption Duration Index (average duration of outages per customer): 148.8 minutes |
|
131.3 minutes | 121.3 minutes |
| Customer Average Interruption Duration Index (average restoration time per outage): 124.3 minutes |
|
118.3 minutes | 113.8 minutes |
| Natural Gas System | |||
| Survey 1,050,000 natural gas services on our pipeline through an accelerated program | |
1,114,878 gas services surveyed | Survey 844,175 gas services |
| Compliance and Ethics Training2 | |||
| Ensure 99.8% of employees complete annual compliance and ethics training | |
99.96% | 99.8% |
| SmartMeter™ Installations3 | |||
| Install 2.8 million SmartMeter™ gas and electric meters | |
2.9 million meters | 2.8 million meters |
1 Transformer-only outages were previously not part of PG&E's performance metrics but will be starting in 2010.
2 Each year, and for a variety of reasons, a statistically small number of PG&E's 20,000 employees are unable to attend a training session.
3 Cumulatively, we installed 4.6 million SmartMeter™ gas and electric meters by the end of 2009; we expect to install a cumulative total of 7.1 million by the end of 2010.
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