2008 Corporate Responsibility Report
How we are creating a smarter foundation for a sustainable future
Key Sustainability Indicators
2008 Target
Progress
2008 Result
2009 Target
System Average Interruption Frequency Index (SAIFI): 1.257
(average number of outages per customer)
(average number of outages per customer)
1.197
1.197
System Average Interruption Duration Index (SAIDI): 156.6
(average duration of outages per customer)
(average duration of outages per customer)
153.4
148.8
Customer Average Interruption Duration Index (CAIDI): 124.6
(average restoration time)
(average restoration time)
128.1
124.3
Earn top-quartile "Stakeholder Capital" rating (a measure of PG&E's stakeholder relationships) from Innovest Strategic Value Advisors relative to multi-utility sector peer group
3 of 26
Maintain 2008 target
Install 1.35 million SmartMeter™ gas and electric meters
1.39 million
2.8 million
1 Cumulatively, we installed 1.7 million SmartMeter™ gas and electric meters by the end of 2008; we expect to install a cumulative total of 4.5 million by the end of 2009.