OUR WORK DECISIONS

Use the "STAR" method to make work decisions: Stop, Think, and Act Responsibly.

Apply PG&E's values to all work decisions. Deal fairly with PG&E's customers, suppliers, competitors, and employees. Don't take unlawful advantage of anyone through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any other practice involving unfair dealing.

Never knowingly violate laws, regulations, policies, standards, or procedures, even if you think doing so would lower costs, increase earnings, or delight a customer. Make yourself aware of the requirements associated with your job. Your supervisor can't order you to take an action that intentionally violates this Code, a law, a regulation, or a company policy, standard, or procedure.

Ensure your decisions and actions do not give the appearance of impropriety. Consider how your actions and decisions will be perceived by others. If you're unsure, ask for other opinions.

Use this decision-making checklist:

• Have I verified the significant facts?
• Is it legal, ethical, and within policy?
• Have I made a decision that feels right and is fair and just?
• How would it look in a newspaper or on the Internet?
• Could I explain it to my parents or children?
• How would my decision or actions be judged by others?
• Will I feel comfortable with my decision?
• If I'm not sure of something, have I asked for advice?